We booked in advance a family room with a king bed and two bunks. Upon arrival we were given a room that had two double beds, the configuration we booked was not available. The room stunk of smoke and was just so smelly we couldn’t stay in it. We asked management that we have the room we booked and paid for. They stated that they were unable to provide us the room we booked as there were no free rooms as a youth conference was on at this time as well and all rooms were taken. We did manage to get the disabled room after negotiation and were delighted it didn’t stink. But the problems kept appearing.. the taps in the shower fell off the wall when you had a shower, the bathroom flooded every time we showered, so my husband made an essential towel drainage solution so we could shower without flooding the bathroom. Youth conference participants turned there music on at midnight and again at 6am, next door which we could clearly hear the walls were not sound proof and the curtains had holes in them.. The overall feel I got was one of total neglect. The gardens were overgrown, paint was peeling off the outdoor and indoor spaces and in general it was a very depressing place to stay. Certainly would not ever pay for this experience again! As it was Easter nothing else was available so we put up with it but I would never return and would not recommend anyone book at this hotel unless you are absolutely desperate.
102 Reviews