Guest User
June 13, 2024
Well our weekend away has been ruined Booked a long weekend at Stockport South earlier in the year. Our plan was to attend the Eagles concert in the CO OP at Manchester. We chose to stay here in order to have a couple,of restful days before and after the concert. We caught an early train and paid to book in early. We planned to unpack take lunch at the restaurant then rest in the afternoon and dinner at the restaurant. Fridays plan to go into Manchester and return for dinner in the restaurant, Saturday go into Manchester for the concert. Sunday restful day with lunch ready for our return journey Monday morning. My husband is 67 and has mobility problems I am a registered disabled person with spinal, leg and feet issues. On arrival and booking in we were informed that there was no restaurant and no bar. Your receptionist was flippant and informed us there were plenty of restaurants to eat around the hotel. So we left to look and there was no restaurants to eat. We ended up having to go into town which is a £14 taxi fare. We returned to the hotel exhausted and in extreme pain. So at this moment in time we are in our room with nowhere to go for dinner without a £14 taxi fare. It’s disgusting that we were not informed of the restaurant being closed given us a choice to make other arrangements. It has been closed because of staff issues for a couple of days when we left Monday it was still closed and a note on the desk informing guests. They have plenty of time to inform guests but choosing not to because they will lose money when guests change their arrangements, Arrival date 6th June 2024