Hot spring Hotels in Sofia

As soon as we walked through the door, we were greeted by a uniformed man, who welcomed us to the hotel and took us to the reception desk, having looked after our bags, which were later taken to our room. The lady at reception treated us with great courtesy and efficiency, and therefore, from the outset, we realised we were in a well-run five star hotel with professional and helpful staff. Our bedroom was stylishly decorated in cool shades of grey, with two wide beds, a panoramic window with a view of Vitosha mountain, and the marble bathroom was of a good size, with modern fittings and a lovely walk-in shower. We had booked the Club Room and were not disappointed with the newly opened Club Lounge. They offer refreshments during the afternoon and then ‘happy hour’ from 6-8 pm. We found the service really excellent, with staff keen to help, and spent delightful early evenings having drinks and eating an enticing array of canapés. Breakfasts were also excellent in the Europa restaurant with a wide selection of cooked and cold options from the buffet, and dishes cooked to order such as omelettes and eggs benedict. One last point to mention - we found the Chief Concierge - Todor Goranchovski - most helpful in booking us restaurants and directing us to some notable attractions in Sofia: he was great. The Intercontinental is really a top class hotel and we would not hesitate to stay there again - thank you to everyone who made our stay memorable.

I came to Sofia for a business trip and came to Bulgaria for the first time. I hope to explore different hotels, and I found such a hotel in the city center. The evaluation is not bad in all aspects, so I decided to come here. Well-trained service staff. Among them, Elizabeth, Lora and Maria have left a deep impression on me, and I am very grateful for their help during my stay at the hotel.

It is located near the city center and it is very convenient to walk to the pedestrian street. However, the hotel is not as big as advertised. The breakfast options are only a few kinds of bread, which is not particularly rich! If you need to take a taxi from the airport to the city center, it only costs 20 local currency. I was charged 40, so be careful!

Clean, perfect location, free parking. The beds are a bit hard and it would be better of you guys check whether the bottles of water in the rooms are full; mines were empty.

Opposite the hotel is the post office, and the postcards purchased are very cost-effective. The hotel is about 10-15 minutes' walk from the attractions. The location is very good.

I thought the location was good as it was about 10 minutes walk from Sofia Central Station, walking distance to the center, and supermarket nearby. It's not that it's not beautiful, but overall the hotel was dark. It may be influenced by carpets and lighting. The service is not bad, but the receptionist was a little blunt or unfriendly. It is said that there are many people who are shy as Bulgarian nationality, so I think that is what it is. Amenities included shampoo, shower gel, solid soap, bath towels, face towels, bath mat, but no tissues, toothbrushes, slippers, room clothes, etc. There is no water in the PET bottle, so when drinking coffee or tea as amenities, you need to use tap water or the water you bought yourself. All breakfast was delicious. It seems that there are basically no people in charge other than replenishing meals and taking charge of the lower set, and it seems that each can be used freely.

I stayed here on two separate nights on either end of a 5 day trip to Varna. I chose the BW as it is right next to the train station. It is perfect for anyone looking to stay close to the trains. The airport is only a 25 min ride away on the subway. There are dining options and grocery stores close by. One weird thing happened when i stayed though, and this was why i gave 3 stars. When i arrived, i went right to bed as i had been traveling for about 15 hours. I was awoken to a staff member entering my room to fix a light. No warning, no time to put clothes on.... just came in. I was so tired i just let do his thing, but any other person may have been very disturbed by this. I could have been in the shower, or otherwise indisposed. Anyways, other than that, the stay was good.

The hotel was overall good, but a young waitress at the front desk was indifferent and asked her if she didn't know. I told her: Her attitude is too bad, I have to complain to her boss, the attitude has eased. This front desk service has changed my impression of this hotel.

I've never stayed anywhere else in Sofia so cannot comment on whether this is great for Sofia, but international 4* standard, it isn't. Most of the staff are lovely, apart from the member of staff who decided one evening that we were not allowed to have a glass of wine in the lobby bar because the bottle of wines were ”reserved” and ”for show” (the excuse changing from one minute to the next.) He couldn't explain who or why they were reserved or for show. The room servicing is, *interesting*. They say in the information in the room that the rooms are serviced daily. On the first day it wasn't serviced at all. The second, I asked it to be serviced and the towels replaced which they did but then (not joking) they screwed up the cover on the bed and put it in the corner, made half an effort to pull up the duvet, emptied a bin and did nothing else. Coffee and tea making facilities in the room is a real plus but they were not refreshed / refilled during our stay either, even when the room was ”serviced”. The bed was comfortable but one of those fit together beds rather than a true king size. It was huge but possible to get a bit caught in the middle. That said though, we didn't struggle with noise as other people did. The breakfast is fine. Typical central European type stuff and not the best quality but fresh fruit is always welcome. If it's a choice between room only at a cheaper price, I wouldn't recommend paying extra for it though. The door lock was a bit temperamental. It's worth checking it's genuinely locked behind you as ours didn't unless we carefully engaged the catch. There are safes though. The lifts were a bit dodgy as well. One obviously breaking down from time to time during our stay and be warned you need your room card to go up or down. Location wise it's superb and I'm not saying I wouldn't stay there again but for the price, which is not cheap for Sofia, the service needs a bit of an uplift. Also some attention to detail in the rooms would be good with a slight tear in the voile, wallpaper lifting etc. For British visitors though as this hotel is part of a Cooperative organisation, they have pictures of the first Rochdale COOP in some of the corridors. A funny little quirk if you know Rochdale. It's not the place you'd choose to decorate anywhere.