1210-1 Agocho Ugata, Shima City, Mie Prefecture 517-0501, JapanSee Hotel Details
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1 night
Reviews from Real Guests
8.6/10
Very good
178 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location8.1
Amenities8.6
Service8.7
Cleanliness9.0
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All reviews(178)
Positive reviews(173)
Reviews with photos/video(34)
Delicious breakfast(53)
Relaxing hot springs(35)
Great value for money(21)
Large rooms(16)
Delicious buffet(16)
Offers pick-up/drop-offs(15)
Friendly front desk staff(11)
Would stay again(8)
Negative reviews(5)
Guest User
Single Room-Non-Smoking
Date of stay: May 2026
Solo traveller
2 reviews
10/10
Outstanding
Posted on Jun 30, 2026
The staff were incredibly helpful and friendly. They helped me with local recommendations, booking taxi, and were very generous with helping me understand the amenities in the hotel. The hotel and the onsen inside were both very nice, I'd recommend staying here if you're in the area!
Response from Property: この度はクインテッサホテル伊勢志摩をご利用いただきまして、まことに有難うございます。当館スタッフの対応について、大変温かいお褒めのお言葉をご投稿くださいまして、誠に光栄に存じます。お客様に”また来たい”と感じていただけるホテルであるよう、スタッフ一同で改善できる点は改善し、お客様に快くご利用いただけるよう尽くしてまいります。クインテッサホテル伊勢志摩
Anonymous User
Twin Room Non Smoking
Date of stay: Feb 2026
Travelling with friends
22 reviews
9.2/10
Great
Posted on Mar 26, 2026
It's quite close to Shima-Yokoyama Station, and the front desk service was also good.
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Guest User
Single Room-Non-Smoking
Date of stay: Mar 2026
Business traveller
4 reviews
8.0/10
Very good
Posted on Apr 6, 2026
Value for money
Near the station
Response from Property: Thank you very much for choosing Quintessa Hotel Ise-Shima.We would be delighted if you would choose our hotel again in the future.Thank you for your review.
Cali Ho
Standard Twin Room With Extra Bed-Non-Smoking
Date of stay: Oct 2025
Family
4 reviews
10/10
Outstanding
Posted on Nov 29, 2025
Very nice hotel. Great amenities
Response from Property: この度は、数ある宿泊施設の中からクインテッサホテル伊勢志摩をご利用くださりまして、誠にありがとうございました。お客様に、”また来たい”と感じていただけるホテルを目指し、細かい部分まで目を配って邁進していく所存でございます。ありがとうございました。クインテッサホテル伊勢志摩
Gsujan
Single Room-Non-Smoking
Date of stay: Jan 2026
Business traveller
9 reviews
10/10
Outstanding
Posted on Feb 18, 2026
Good hotel
Guest User
Twin Room Non Smoking
Date of stay: Apr 2024
Family
1 reviews
9.5/10
Amazing
Posted on May 14, 2024
Stay for one night to visit the Shima Spain Village. The location is a little bit far from the main station. However, the hotel have shuttle bus service and we could arrive the destination smoothly. The room is clean, the free hot spring (onsen) is good, the buffet-style breakfast is not bad, and the staff is very friendly. Overall, it's a nice stay.
Response from Property: Thank you very much for coming to Quintessa hotel Iseshima.And, Thank you for sharing your review with us.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.Quintessa hotel IseshimaFront Desk
Guest User
Twin Room Non Smoking
Date of stay: Feb 2024
Couple
5 reviews
7.0/10
Posted on Mar 24, 2024
Hotel was well located and easy to find. Room was comfortable but no housekeeping if you stay consecutive nights. Fresh towels were just placed in a bag and hung outside our door. They did not enter the room to clear rubbish nor place the fresh towels or make the beds even though I specifically requested it. Carpark was free. Coin laundry was also available.
Response from Property: Thank you very much for coming to Quintessa hotel Iseshima.We apologize for the housekeeping service during your visit.We have reviewed it with our staff to take possible inprovement.Again, thank you veri much for your valuable feedback.Quintessa hotel IseshimaFront Desk
Guest User
Double Room Non Smoking
Date of stay: Mar 2025
Business traveller
33 reviews
8.5/10
Very good
Posted on Apr 3, 2025
Good rooms are spacious
Response from Property: Thank you for staying with us.We are pleased that you stayed comfortable with us.Thank you for your feedback.It is pleasure for us to hear that.We are looking forward to seeing you again.Quintessa Hotel IseshimaFront Desk
かよず
Double Room Non Smoking
Date of stay: May 2026
Couple
2 reviews
5.0/10
Posted on Jun 20, 2026
I made a last-minute reservation on the same day, and although my check-in was after midnight, they handled it smoothly.
The large public bath was available until 11:00 PM and from 6:00 AM to 8:00 AM. The hotel and the public bath were clean, and the amenities were excellent.
However, the walls seemed quite thin, and I could easily hear noises from the next room and the hallway. I was even woken up by the sound of luggage being moved and other noises in the morning, which was quite disappointing.
While I was satisfied with the staff's service and the facilities, I think the hotel would be even more comfortable if the noise issue were improved.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Quintessa Hotel Ise-Shima. While we cannot immediately undertake major renovations to our facilities, we will strive to reduce noise as much as possible by improving our room arrangements and other measures to ensure a comfortable stay for our guests. Thank you for your feedback. Quintessa Hotel Ise-Shima
アイハラタケシ
Single Room-Non-Smoking
Date of stay: May 2026
Solo traveller
1 reviews
7.5/10
Posted on Jun 5, 2026
I use this facility regularly.
It would be even more helpful if there were USB or Type-C charging ports for my phone.
I appreciate that there's a large public bath.
Thank you very much.
Original TextTranslated by Google
Response from Property: いつもクインテッサホテル伊勢志摩をご利用いただきまして、誠にありがとうございます。お部屋には携帯電話充電専用の差込口はございませんが、フロントにてUSBアダプターや各種充電ケーブルについては貸出用のものをいくつか準備しております。そちらで宜しければ、いつでもお声掛けくださいませ。今後とも、当館を是非とも宜しくお願い申し上げます。クインテッサホテル伊勢志摩
旅好きマロン
Single Room-Non-Smoking
Date of stay: May 2026
Other
6 reviews
6.0/10
Posted on Jun 20, 2026
I used this hotel again this year.
Since it's a bit far from the station, the shuttle service from Ugata Station was very helpful.
The large public bath is also a plus.
The amenities were running low.
The rooms are spacious despite the reasonable price, which is great.
I was surprised that all the front desk staff were foreigners!
Next time, I'd like to try the breakfast.
Original TextTranslated by Google
Response from Property: Thank you for always choosing Quintessa Hotel Ise-Shima. We sincerely apologize for any inconvenience caused by the amenities. We will consider improvements to ensure that our guests have the most comfortable stay possible. If you have the opportunity to stay with us again, please consider booking a plan that includes breakfast. All of our staff look forward to welcoming you back. Quintessa Hotel Ise-Shima
W-traveler
Twin Room Non Smoking
Date of stay: Jun 2025
Family
7 reviews
9.0/10
Great
Posted on Jul 15, 2025
I stayed here for one night during a trip to Ise-Shima.
Since I was traveling by train, I used the free shuttle service to Kintetsu Ugata Station. The departure was on time and the service was very courteous.
[Good Points]
① Large public bath (open until midnight, morning bath available from 5am. Free popsicles after bathing, choose from four flavors)
② Ample amenities (POLA lotion, milky lotion, razors, toothbrushes, combs, etc. - pick up what you need from the counter in front of the reception desk)
③ Free room wear (can be worn anywhere in the hotel)
④ Delicious and substantial breakfast (enjoy home-cooked meals made with local ingredients. In addition to specialty dishes like Ise udon and tonteki, there was also curry and yakisoba. There was also a wide variety of desserts and drinks, and the yogurt and smoothies were especially delicious)
⑤ Spacious and spacious guest rooms (The interior has a unique atmosphere, and the appliances and furnishings are a bit dated, but the beds are spacious, and the value for money is excellent, especially for a night's sleep.)
⑥ The service was good (there was a free-flowing coffee machine, water dispenser, tourist information pamphlets, etc. near the reception desk. The staff was also friendly and efficient, especially during breakfast.)
[Areas for Improvement]
1. I was concerned about whether the slippers allowed to be worn inside the hotel had been disinfected. It would be reassuring if there was a sign indicating this. (I was reluctant to wear slippers directly on my feet, so I wore socks over them throughout the stay.)
2. There was a thin layer of dust on the wall above the bed (the side of the room), so it might be a good idea to wipe the wall down about once a month.
[Advice for Future Guests]
When using the large public bath, you will need to walk on carpet from the slipper area at the entrance to the changing room. If you are uncomfortable walking barefoot, it may be a good idea to wear socks or bring your own.
We checked in on Sunday and checked out on Monday, and the stay for two people, including breakfast, was less than 9,000 yen, which was a great deal.
Access is not the best, but I would definitely stay here again at this price range.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Quintessa Hotel Ise-Shima from among the many accommodation options. We would like to thank you once again for your wonderful review. We are very pleased and delighted to hear that your review has been very positive. However, we would like to sincerely apologize for any inconvenience or oversight you may have experienced with the slippers and wallpaper in your room. We have conveyed this to our room staff and will endeavor to prevent this from happening again, and will use this information as a reference for the future. We are extremely grateful for taking the time to share your valuable feedback with us despite your busy schedule. We look forward to seeing you again soon. Quintessa Hotel Ise-Shima
YOSHIYUKI TAKAHASHI
Single Room-Non-Smoking
Date of stay: Mar 2025
Solo traveller
5 reviews
8.5/10
Very good
Posted on Apr 18, 2025
Since it was a weekday, there was a vacancy and I was able to change from a single room to a twin room. I was able to relax in the spacious room. There was also a large public bath.
Original TextTranslated by Google
Response from Property: Thank you for using Quintessa Hotel Ise-Shima. We are very honored to receive your review and would like to thank you again for your review. Your review tells us that you had a comfortable stay, and we are very relieved. We hope that you will consider staying at our hotel again when you visit Ise-Shima. Thank you very much for taking the time to submit your valuable feedback. Quintessa Hotel Ise-Shima
Anonymous User
Standard Twin Room With 2 Extra Beds-Non-Smoking
Date of stay: Feb 2025
Family
1 reviews
9.5/10
Amazing
Posted on May 1, 2025
The room was clean😍 The bath was nice and refreshing♨️ I felt relieved and my fatigue disappeared. Breakfast was delicious. I bought some food. I would like to go again for the second time.
Original TextTranslated by Google
Response from Property: Thank you for using Quintessa Hotel Ise-Shima. We are very honored to receive your review and would like to thank you again for your review. Your review tells us that you had a comfortable stay, and all of our staff are filled with a sense of relief. We hope that you will consider staying at our hotel again when you visit Ise-Shima. Thank you very much for taking the time to submit your valuable feedback. Quintessa Hotel Ise-Shima
Guest User
Standard Twin Room With Extra Bed-Non-Smoking
Date of stay: Jun 2025
Family
3 reviews
6.0/10
Posted on Aug 1, 2025
I asked the hotel for a taxi to pick me up, but they refused, probably because they didn't have enough. I was in a pinch, but the hotel shuttle bus took me to the station, which was a relief.
The pillow was too high, which caused discomfort for my neck.
I was worried about the foul smell in the public bath.
Original TextTranslated by Google
Response from Property: この度は数ある宿泊施設からクインテッサホテル伊勢志摩をご利用くださり誠にありがとうございます。お部屋の寝具におかれましてはご不便をおかけし深くお詫び申し上げます。また、大浴場におかれましてもご不快な思いをさせてしまい重ねてお詫び申し上げます。関係各所に伝え再発防止に努めるとともにお客様からいただきましたご意見を基に改善してまいる所存でございます。今後ともお客様に快適にご利用いただけますようスタッフ一同精進してまいります。お忙しい中の貴重なご意見をご投稿いただきまして誠にありがとうございます。クインテッサホテル伊勢志摩