Hilton Garden Inn Shenzhen Nanshan Avenue Reviews
Hilton Garden Inn Shenzhen Nanshan Avenue
No.1039 Nanshan Avenue, Shenzhen, ChinaView Hotel Details
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Hilton Garden Inn Shenzhen Nanshan Avenue Guest Reviews
4.7/5
Amazing
2211 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(2211)
Positive reviews(2163)
Reviews with photos/video(354)
Friendly front desk staff(213)
Large rooms(176)
Delicious breakfast(104)
Perfect for business trips(78)
Would stay again(65)
Close to metro(30)
Delicious buffet(9)
Negative reviews(48)
JessieJY
Hilton Rainbow Princess Parent-Child Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 8, 2024
Nice and comfy room, hotel staff were friendly. Location was good, 30min drive to airport. Breakfast choice was not too much but good enough for a healthy breakfast.
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Shenzhen Nanshan Avenue and for your comments on the hotel's living experience. We look forward to your next stay. The hotel will provide you with five-star services that will give you value for money. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life!
KHOROLSUREN
Garden Twin Room
Stayed in May 2024
Business travellers
3 review
Outstanding
Posted on May 21, 2024
Very comfortable. Clean and big room. Delicious breakfast
Response from Property: Dear value guest:Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue. Reviewing your feedback, I really appreciate for your recognition, it is the best gift for the entire hotel .We do hope that on your next visit we can also deliver our promised service. In the meantime, my team and I look forward to welcoming you back to Hilton Garden Inn Shenzhen Nanshan Avenue discover your renewal journey.
Stanley
Garden Twin Room
Stayed in Apr 2024
Family
3 review
Very Good
Posted on Apr 15, 2024
It comes to my notice that it's a very nice hotel with 4 stars rating, It gave me surprise a very good efficiency for checking however, she provided a double beds rooms to me instead. She made me a little unhappy feeling for not details checking my request before hand.
Nevertheless, I found the room kept in very good looking but without providing a basket of fruit to me as promised before for my happy birthday.
Not at all, I still very happy with my honey in this two days.
Finally, I would like to say very appreciated the performance of two guys whom gave me a very helpful while I call the mobile taxi to take me to other positions, thanks you very much for the good guys. It's really a good man of your hotel, proud ifyours having such a good senior to serve us
Response from Property: Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue!I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue! Thank you for taking the time to complete our customer questionnaire. The scores you provided on various aspects are very important to us. Reviewing your feedback I noticed that we failed your expectations in some areas. Please accept my apologies for any inconvenience caused to you. I have passed your feedback to concerned departments to investigate and we will take actions to rectify immediately. I am highly appreciate for your understanding & tolerance, and I am also fully aware there are a lot areas that we need to improve. We do hope that on your next visit we can deliver our promised service. In the meantime, my team and I look forward to welcoming you back Hilton Garden Inn Shenzhen Nanshan Avenue to discover your renewal journey.
ryam
Garden Twin Room
Stayed in Oct 2023
Friends
2 review
Outstanding
Posted on Oct 27, 2023
Room is big, good location, worth money, front desk is friendly and willing to help.
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Shenzhen Nanshan Avenue and for commenting on your experience in the hotel. We look forward to your next stay and the hotel can provide you with five-star services that give you great value for money. Your support is the driving force for our progress. We hope to meet you again soon. I wish you a smooth journey and a happy life!
Guest User
Garden Queen Room
Stayed in Jan 2024
Couples
2 review
Posted on Jan 22, 2024
good！
Response from Property: Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue. Reviewing your feedback I noticed that we failed your expectations in facilities and environment . Please accept my apologies for any inconvenience caused to you, and I am also fully aware there are a lot areas that we need to improve. We do hope that on your next visit we can deliver our promised service. In the meantime, my team and I look forward to welcoming you back Hilton Garden Inn Shenzhen Nanshan Avenue to discover your renewal journey.
Thobile Thocandy
Garden Twin Room
Stayed in Apr 2024
Friends
14 review
Outstanding
Posted on May 4, 2024
This was such a great cozy stay for my friend and I, highly recommend it!
Eric Cartman
Garden Twin Room
Stayed in Aug 2023
Solo travellers
4 review
Amazing
Posted on Aug 7, 2023
Great location with best service. Very helpful staff. Good value for breakfast.
Response from Property: Dear Guest,Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue. Thank you for taking the time to complete our customer questionnaire. The scores you provided on various aspects are very important to us. In the meantime, my team and I look forward to welcoming you back to Hilton Garden Inn Shenzhen Nanshan Avenue discover your renewal journey.
ESTELLA
Garden Twin Room
Stayed in May 2024
Family
16 review
Very Good
Posted on May 23, 2024
Good location, but a little expensive for the whole aspectS
Response from Property: Dear value guest:Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue.Reviewing your feedback, I really appreciate for your recognition, I have passed your feedback to concerned departments to investigate and we will take actions to rectify immediately We do hope that on your next visit we can also deliver our promised service. In the meantime, my team and I look forward to welcoming you back to Hilton Garden Inn Shenzhen Nanshan Avenue discover your renewal journey.
Guest User
Garden Queen Room
Stayed in Mar 2024
Business travellers
2 review
Outstanding
Posted on May 19, 2024
Good and nice location, suggest for business travellers and family.
agrix
Superior Queen Room
Stayed in Oct 2023
Solo travellers
10 review
Outstanding
Posted on Oct 30, 2023
he establishment provided an exceptional experience, showcasing its charm through well-appointed rooms with a touch of elegance. The bathrooms were immaculate, stocked with a comprehensive array of toiletries, ensuring guests' comfort. The receptionist and staff stood out for their remarkable hospitality, going above and beyond to make visitors feel at home. Adding to the delight, the culinary offerings were nothing short of excellent, delivering a memorable and delectable dining experience that complemented the overall excellence of the establishment.
YOON SING
Garden Twin Room
Stayed in Dec 2023
Family
9 review
Very Good
Posted on Jan 22, 2024
Nice reception service. many nice restaurants within 3 min walk from hotel
Response from Property: Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue. Reviewing your feedback, I really appreciate for your recognition, it is the best gift for the entire hotel .We do hope that on your next visit we can also deliver our promised service. In the meantime, my team and I look forward to welcoming you back to Hilton Garden Inn Shenzhen Nanshan Avenue discover your renewal journey.
Nman UnliTravel
Garden Twin Room
Stayed in Mar 2023
Family
21 review
Outstanding
Posted on Mar 19, 2023
The room is big, clean and comfortable. Very helpful help desk especially Mr. Mike. The executive lounge mini bar and buffet at the 12/F is clean and cozy. Not too many food options but just right for the price.
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Shenzhen Nanshan Avenue, and for giving a good comment on the hotel accommodation service. We are very glad that you like our warm, sincere and efficient service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. We hope to meet you again in the near future. I wish you a smooth journey and a happy life!
Youngseong
Garden Queen Room
Stayed in Apr 2023
Couples
2 review
Outstanding
Posted on Apr 20, 2023
very satisfied!!
I with small puppy
they were welcome us friendly !!
very nixe
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Shenzhen Nanshan Avenue, and for giving a good comment on the hotel accommodation service. We are very glad that you like our warm, sincere and efficient service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. We hope to meet you again in the near future. I wish you a smooth journey and a happy life!
Guest User
Hilton Brook Smart Parent-child Room
Stayed in Dec 2023
Family
1 review
Great
Posted on Dec 26, 2023
We are very satisfied with service of receptionists.
Response from Property: Renewal greetings from Hilton Garden Inn Shenzhen Nanshan Avenue! I sincerely appreciate your trust in choosing to stay with us at Hilton Garden Inn Shenzhen Nanshan Avenue. In the meantime, my team and I look forward to welcoming you back to Hilton Garden Inn Shenzhen Nanshan Avenue discover your renewal journey.
Guest User
Garden Queen Room
Stayed in Mar 2024
Business travellers
1 review
Very Good
Posted on Mar 18, 2024
Overall good experience in general
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