To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.3
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All Reviews(270)
Positive reviews(236)
Reviews with photos/video(14)
Classy environment(19)
Great value for money(15)
Large rooms(13)
Easy to get around(9)
Great location(9)
Many amenities(5)
Strange smell in room(3)
Friendly front desk staff(3)
Negative reviews(34)
Thomas
Superior Twin Room
Stayed in Dec 2023
Family
2 Reviews
3.2/5
Posted on Dec 25, 2023
Dirty, Poor service & Smoking anywhere!
nicole1261128
Superior Single Room
Stayed in Mar 2024
Business travellers
12 Reviews
3.0/5
Posted on Mar 4, 2024
I won’t comment on the facilities for now. What I want to say is, why is there no heater when the temperature is 10 degrees Celsius? Environmental friendly? save money? If you want to save money, consider the guest’s feelings! We spent four and five stars and were shivering there in the middle of the night! A thin quilt and no underlay! Are you letting us experience life?
Original TextTranslated by Google
Guest User
Superior Twin Room
Stayed in Feb 2023
Family
1 Reviews
2.7/5
Posted on Feb 12, 2023
Poor service from cafeteria waitresses
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Shuidu Holiday Hotel and for your valuable suggestions. We have passed your feedback to the hotel management and notified relevant departments to ensure more considerate service for guests. We will continue to work hard to welcome you to stay again with more meticulous and thoughtful services!
Guest User
Deluxe Twin Room
Stayed in Apr 2023
Business travellers
25 Reviews
1.0/5
Posted on Jul 7, 2023
Hygienic
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying in Shenzhen Shuidu Holiday Hotel! We will report the health problems you feedback to the relevant departments of the hotel in a timely manner. Hope to provide you with better service in the near future. I wish you a happy life!