True Go Hotel

True Go Hotel Reviews

True Go Hotel

32 South Futian Road, Shenzhen, ChinaView Hotel Details
True Go Hotel
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True Go Hotel Guest Reviews

4.7/5
Amazing
1690 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1690)
Positive reviews(1668)
Reviews with photos/video(424)
Classy environment(210)
Friendly front desk staff(127)
Delicious breakfast(110)
Many amenities(78)
Great location(17)
Excellent TV(15)
Easy to call taxis(9)
Negative reviews(22)
Mary
Smart Room - with View (Double bed)
Stayed in Jun 2024
Friends
3 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Good and friendly
Response from Property: Thank you very much for your appreciation. We always put the satisfaction of our guests first. If you need any help or advice during your stay, please feel free to let us know, we will do our best to provide high-quality service, and feel your kindness and friendliness again, which is the driving force for us to move forward. Looking forward to your next visit, I wish you a happy life!
Guest User
Smart Room - with View (Double bed)
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Good good good
Response from Property: Thank you very much for your evaluation, and we are glad that you are satisfied with our service. Although your review is concise, your affirmation means a lot to our team. If you have any other needs or suggestions during your stay, please feel free to contact us through room service or front desk, and we will try our best to provide a more thoughtful experience. Looking forward to serving you again!
AliceLau
Deluxe Smart Room - Harbour-View (Double bed)
Stayed in Dec 2023
Business travellers
13 review
5.0/5
Outstanding
Posted on Jan 5, 2024
Very nice beautiful and high technology good service I like it will return
Response from Property: Dear guest, thank you for choosing Qiuguo Hotel and for your support and recognition of us. The hotel has a variety of room types, each of which has its own unique characteristics and incorporates a variety of different elements. It will definitely give you a You bring different feelings. After you book a room, you can tell us the style you like at any time. We will arrange the room for you in advance and look forward to your arrival~
T
Deluxe Panoramic Twin Room
Stayed in May 2024
Couples
1 review
4.0/5
Very Good
Posted on May 22, 2024
Clean environment, courteous staff. If hotel chain want more foreign tourist business, they need some front desk staff that speak English or have access to translation apps. Also TV need English menus and some English programmings.
Response from Property: Dear guests, thank you for your valuable feedback. We attach great importance to your suggestion and will immediately strengthen the English training of our staff, especially the front desk service. At the same time, regarding the TV program and menu questions, we will also update to meet the needs of international guests. Looking forward to your visit again to provide a better service experience.
Love Eunice Ng
Deluxe Smart Room - Harbour-View (Double bed)
Stayed in Nov 2023
Family
15 review
4.5/5
Great
Posted on Nov 3, 2023
It’s an interesting and pleasant first experience with TrueGo group. It’s value for money.
6/8
Response from Property: Dear guest, thank you for choosing the TRUE GO Hotel and giving us your feedback. However, it is still a pity that we did not receive your 5-star review. We hope to receive your 5-star review next time. The front desk of the hotel is on duty 24 hours a day. If you have any questions during your stay, you can call the front desk at any time. TRUE GO Hotel aims to find a pure land for people traveling in the bustling and bustling city, It conveys sincerity and friendliness between people, allowing everyone who comes to Qiuguo to find a place for their souls. If you want to learn more about our story, welcome to join the "Qiuguo Hotel". We look forward to traveling with you and sharing this joy together. We look forward to your next stay.
mavis
Deluxe Panoramic Twin Room
Stayed in Apr 2024
Family
4 review
3.7/5
Posted on May 13, 2024
The service is quite good. However the surrounding neighbourhood is older than I expected and the food are ok.
Response from Property: Dear guests, thank you for your appreciation of our service and your recognition of our food. Regarding the old surrounding environment you mentioned, we understand that it may not meet your expectations, but please rest assured that the hotel itself is brand new and we look forward to the comfort you experience inside. For the neighborhood environment, we are looking for partners to upgrade and improve. Looking forward to your coming again and feeling our continuous improvement. If you have other needs, please feel free to contact us.
wen chien
Deluxe Panoramic Twin Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Service of hotel staff was really good, they were helpful and very polite. Housekeeping staff was also very nice and friendly and followed up with our request very promptly. We enjoyed our stay.
Response from Property: Thank you very much for your comments. We attach great importance to the quality of staff service, because this is one of the key factors for the success of our hotel. We will continue to strive to improve the service skills and quality of our staff in order to provide better service to our guests. The guest mentioned that the room service staff followed up their requirements in a friendly and quick way, which is one of the service quality we have been striving to improve. We will continue to focus on the needs of our guests and ensure that our room service team is responsive and responsive to their expectations.
DanCh
Deluxe Panoramic Twin Room
Stayed in Mar 2024
Business travellers
15 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The hotel is a part of an old dormitory but well redesigned, furnished and so on. Good breakfasts
Anonymous User
Smart Room - with View (Double bed)
Stayed in Mar 2024
Solo travellers
11 review
3.5/5
Posted on Mar 9, 2024
Overall good value for money. Room size interior condition were fine. The problems are: 1) Only one elevator so the wait can be very long and elevator gets very crowded in the morning. 2) Under-staffed. House keeping was too busy and did not clean my room when I returned in the evening. 3) Bit far away to walk to the HK border and too close to take a taxi.. location is actually bit awkward if you are using this hotel to go to HK..
Response from Property: Dearguests,thankyouforyourcommentsonourhotel.Weappreciateyourfeedbackandwillcontinuetoimproveourservicesandfacilitiesinthelightofyourcomments.Wewillalsoenhancethetrainingofhousekeepingstafftoensurethattheycancompletethecleaningworkwithinthespecifiedtime.Asforyourwalkingdistance,ourhotelisrelativelyclosetotheHuanggangPortControlPointport.Finally,wethankyouagainforchoosingourhotel.Wewillcontinuetostrivetoprovidethebestserviceandfacilitiestomakeyourtrippleasant.
Samwill96
Smart Room - with View (Double bed)
Stayed in Mar 2024
Friends
2 review
4.7/5
Amazing
Posted on Apr 2, 2024
Nice affordable hotel for a night however just slightly far from city centre and station
Anonymous User
Smart Room - with View (Double bed)
Stayed in Oct 2023
Business travellers
13 review
3.2/5
Posted on Nov 1, 2023
Pro: good staff service, location is good, room is cozy, convenient
Response from Property: Dear guest, thank you for choosing the TRUE GO Hotel and giving us your feedback. However, it is still a pity that we did not receive your 5-star review. We hope to receive your 5-star review next time. The front desk of the hotel is on duty 24 hours a day. If you have any questions during your stay, you can call the front desk at any time. TRUE GO Hotel aims to find a pure land for people traveling in the bustling and bustling city, It conveys sincerity and friendliness between people, allowing everyone who comes to Qiuguo to find a place for their souls. If you want to learn more about our story, welcome to join the "Qiuguo Hotel". We look forward to traveling with you and sharing this joy together. We look forward to your next stay.
Sein
Smart Room - with View (Double bed)
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 13, 2024
Very interesting hotel Strategic location Near to railway station
Response from Property: Your appreciation is greatly appreciated! We are glad that you think our hotel is conveniently located. With the description near the railway station, we do aim to provide easy transportation links for travelers. If you have any suggestions about surrounding transportation, itinerary or need train station pick-up and drop-off service, please feel free to contact us, and we will serve you wholeheartedly. Looking forward to your next visit, I wish you a pleasant trip!
Guest User
Smart Room - with View (Double bed)
Stayed in May 2024
Business travellers
4 review
4.0/5
Very Good
Posted on May 13, 2024
Overall good for short stay easy to get around comfortable bedding
Response from Property: Thank you very much for your valuable feedback, and I am glad that our hotel can meet your short-term accommodation needs and convenient travel requirements. Bedding comfort is a detail that we have always paid attention to, and we are deeply gratified by your approval. If you have any other needs or suggestions during your stay, you are always welcome to give us feedback and we will do our best to provide better service. Thank you again for your support and wish you a pleasant experience at our hotel!
YangLi
Deluxe Smart Room - Harbour-View (Double bed)
Stayed in Apr 2024
Couples
9 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Was easy to check in. Bed was very comfortable and staff was very friendly.
Response from Property: Thankyouverymuchforyourcomments!Weappreciateyourgreatcommentonourstay.Wearealwayscommittedtoprovidingthebestserviceandfacilitiestomeetcustomers'needsandexpectations.Ouremployeesarealsoprofessionallytrainedandevaluatedtoprovidethebestservice.Wewillcontinuetostrivetoprovidethebestserviceandfacilitiestomeetcustomers'needsandexpectations.Thankyouagainforyourfavorablecomments!
Maroine
Deluxe Panoramic Twin Room
Stayed in Oct 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 3, 2023
The hotel is perfect. The breakfast is very good
Response from Property: Dear guests hello, thank you for choosing TRUE GO hotel and our support and recognition, the hotel has a variety of room, each room type has its unique characteristics, into a variety of different elements, will bring you different feelings, when you book after good room, can tell us the style you like, we will arrange the room for you in advance, looking forward to your arrival ~