Chaoman Hotel (Shanwei City Haibin Avenue)

There are few places to eat around the hotel, but you can order takeout and have it delivered upstairs. Parking is very convenient. There is a dedicated parking lot in the hotel. Unlike the second road where you can't find a place to park, it is also more convenient to get in and out. You don't need to get a ticket or register.

The TV signal is not good and you can't see it at all. The waiter said you can't see it in the whole hotel. The landline phone is broken and you can't make calls. There aren't many choices for breakfast. There aren't many restaurants downstairs. The waiter has a bad attitude and I'm disappointed.

The view of the restaurant is close to the seaside, convenient for eating, and not far from the night market.

I am very satisfied with the hotel. The parking is convenient and the location is good. The front desk staff is very enthusiastic. I have no regrets. The price is OK. . . . . . . . . . . . . . . . . . . .

The hotel is a single building located on the waterfront, which is better than some hotels located in apar**ents or commercial buildings. The hotel has its own parking lot, which is convenient and very convenient for self-driving travelers. There are restaurants nearby for dining. The rooms are smaller ( Enjoy the king bed room), not suitable for passengers with large luggage; it is clean and tidy, and the breakfast is OK. It is an economical and comfortable choice for a one-night stay during the trip, and the price/performance ratio is good; I hope the staff at the front desk can smile more, and outside the room The noise in the corridor could be reduced a bit.

On February 6, 2023, I placed an order at Shanwei Chaoman Hotel (Hainbin Avenue Wanda Plaza Branch) through the Ctrip travel platform, and paid a one-time payment for the three nights from 2.7 to 2.9. When I checked in on the night of the 2.7th, on the recommendation of the hotel customer service, I applied for hotel membership and upgraded the room type, from the Quality Selection 1.5-meter king bed room to the Quality Selection 1.8-meter king bed room. I checked in that night at 612 near the elevator. Room. After the first night, before going out during the day on March 8, I clicked the cleaning button in front of the door, but when I returned to the room that night, I found that it had not been cleaned. At the end of the second night, before going out on March 9th, after clicking the button in front of the door, I went to the front desk on the first floor to inform us that cleaning was needed and the fact that it was not cleaned on the first day. But when I arrived at the hotel on the night of March 9th, I found that the room was still not cleaned, and even the garbage in the trash can was still intact. So we went to the front desk on the first floor to deal with this problem. After confirming that the guest rooms were not cleaned, the solution they gave us was to move us to room 516 on the fifth floor. But after we went to the fifth floor, in this room Footprints, boots and hair were found on the sheets. Since both of us had severe allergies after staying at the hotel, we chose not to stay in the room and asked the front desk for a replacement solution. The front desk showed us three more rooms, but without exception, there were hairs or unwashed blood stains on the beds. In the third room, the front desk sister even picked up the hair on the bed and threw it on the ground. Due to the above-mentioned troubles, we were busy from about 12:20 to about 1:50. When the guest room knew that we would catch the high-speed train at 8:00 the next morning, they insisted on showing us the fourth room and After we refused to see the property and asked for a refund, blamed us for not seeing the property. After that, we went to the first floor to discuss the refund issue. The front desk said that their hotel’s Internet requirements required refunds before 12 o’clock the day before. Then when we called their manager to communicate, they were still secretive, did not tell the truth, and made mistakes everywhere Reflects the intention of blaming the customer. This was reflected in the fact that when I communicated directly with the manager later, he learned that we requested a refund because the guest room had not been cleaned for two days and the hygiene of the replaced guest room was not up to standard. After we finished the phone call with the manager, the front desk played the phone audio while handling the matter, and even after calling four or five times, no call came through. There was always a busy signal on the phone. It was already past two o'clock. The final question Still not resolved, I had no choice but to change hotel. Until the afternoon of 2.12, neither the hotel nor the platform had any follow-up to resolve the issue.

First of all, it is really necessary to improve the overall quality and service capabilities of the hotel staff. I made a reservation on Ctrip at the beginning and used the room upgrade. When I went to the hotel, they said it could not be used and gave me a room card of 303. During the New Year stay, I I also know that it is not easy for everyone, so I accepted the 303 room that was not upgraded. As a result, the room was not cleaned when I went to the front desk. At this time, I was told that I could upgrade and gave me the 505 room upgrade. Then I went out to do errands and called. They said that room 303, which was not an upgraded room, had been cleaned, but they wanted to move my luggage down without permission. Isn't this just treating customers like monkeys during the Chinese New Year? This is a hotel under the Jin Jiang Group. I was really speechless!

Bad review! Very bad experience. First of all, the hygiene is very poor. I feel itchy all over when I sleep on the bed. Secondly, I booked a sea view room and was assigned to the second floor. All I could see was the signboard and the road. There was no sea view at all and I was still charged for the sea view. Then after washing up at night, there was no hair dryer. Blow-drying hair, repeated communication did not solve the problem, just perfunctory and waiting, extremely poor service attitude; to clear up mines for everyone, do not recommend staying!

停車方便 吃飯方便 床舒服，我喜歡軟床，但有的房間床墊是硬些的，比如212床就硬，312就軟，早餐簡單，酒店就在海邊，停車場那裡有個海鮮餐廳，晚餐時有油煙飄散，關窗就行了，服務態度很好，值得推薦，圖三是餐廳拍的照片