Laila Zaman
October 10, 2023
I booked twin room non smoking. On picture the room was looking nice. In reality we didn't get a room which was on picture. Our room was very small, very congested, instead of 2nd bed there was a sofa bed. it's good it was only for 1 night. I was very tied after long travel, that's why I didn't check straight away, but I had a feeling that it wasn't a room I booked. On next day when we were checking out, I spoke to front clerk Akihiro Sasaki about this matter. He told me, that they can’t see a picture of room I booked, they just followed instructions from Trip.com. I will let Trip.com know what happened. I feel we were cheated and I think we deserve a compensation, because the room we got is definitely cheaper than the room I booked.I am providing photos of original room and room we got. I am very disappointed.