I am still staying in this hotel right now with my family 5 rooms for a total of 7 nights. The price and the location are ok, but the service and the room conditions are so bad.
The airconditioner in our room was not working properly. They sent somebody from housekeeping to check, and she told us initially that that is really how it is and just open the window. We insisted they check and the technician determined that it wasnt blowing properly. They asked me to wait while they sorted it out. We were waiting until night time and they only told us we need to change rooms and sent the key when we asked again.
They didn’t send anyone to help us with our luggage. And the housekeeping manager even ******************* ask us 5 minutes later why we were still in the room. I told her, i dont know, maybe because we have kids and staying for another 5 nights so we still have so many things we need to pack and move. She came back another 5 mins later to complain to hurry up because they still need to get the room ready for another guest. ???? So they were willing to give the room with a malfunctioning airconditioner to another guest. .
Oh, The concierge at night is also **********. We arrived hungry and tired from a very long flight. My mother asked for recommendations on nearby eateries and he answered so rudely: “how am i supposed to know what you want to eat. Go find on the internet”. Why does this guy even have the job? Did anybody tell him what a concierge’s job is?
The room facilities are very old. Carpets dusty and torn. Pillows flat
I could have overlooked about the room condition if the service was friendly.
Train your staff!!!!