Guest User
January 31, 2023
We stopped for one night at this hotel by chance, believing in its four-star rating. We would not pay attention to the unpleasant smell in the toilet, the hole in the pillowcase and the lack of slippers, not to mention the bathrobe (we found out about the possibility of asking for slippers, a bathrobe and a toothbrush in the morning from a piece of paper on the tabletop in the toilet, written in small print). There was no kettle or tea bags. Restaurant. In the evening we went there for dinner. Hummus from the COLD appetizers section was brought so hot that when, without expecting a catch, she spread it on slightly grilled bread (called toast on the menu) and began to eat, she got a palate burn. “Salad with boiled pork and poached egg” was served with absolutely dry small pieces of boiled pork and without a poached egg. In response to a fair remark about the absence of the ingredient declared on the menu, after five minutes they brought a bowl with a hard-boiled poached egg ... They asked for the bill three times, in the end we went to the cashier ourselves. In principle, all this can be understood, and we would not write a negative review if it were not for the BREAKFAST that was included in the price. We hoped that, in accordance with the requirements for 4 * hotel categories, established by the "Regulations on the Classification of Hotels", approved. Government of the Russian Federation dated 11/18/2020 No. 1860 (paragraph 56), we will be fed a buffet breakfast. But our hopes were not justified. The restaurant told us that when the hotel is not very busy, breakfast is served a la carte, from which you can choose two or three dishes and ONE drink. (It is not clear what relation the quality of guests' food has to the workload of the hotel). Moreover, the only curd dish - syrniki - was absent that day. There were cereals, pancakes and scrambled eggs. No fruits, no vegetables... We didn't have breakfast and asked at the reception to return the money to us for the service not rendered through no fault of ours. Got rejected...
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