Grand Hotel Wolkenstein

The hotel itself is very clean and has nice decor with a nice reception and bar area. The room was much smaller than expected with limited storage space but very clean with nice bathroom. The location of the hotel is great, only a short walk to the centre and not too far to walk to ski lift and the hotel offers a shuttle to two different areas. The boot room has no internal access to the hotel, is small and limited on seating area so difficult to get ready in the morning when busy. You can almost ski back to the hotel if you are happy to walk down a hill in ski gear. We were booked in to the hotel for 5 nights with my parents and our 2 year old son although bad weather meant we arrived a day late so only stayed for 4 nights. Unfortunately the hotel does not offer kids meals in the evening before 7pm when the restaurant opens so we had to take our son out for his dinner as he goes to bed at 7pm. We found the staff very inflexible and were told that they could reheat food if we brought it with us but the chef couldn't prepare anything for our son and had we known this before arriving we would have possibly chosen somewhere else. There was a bar menu for drinks which we had ordered the same bottle of sparkling wine from on the first two evenings only to be told on the third evening that we could only order this wine in the restaurant. We were told this by the barman that had served us the previous two nights. So after pointing this out and showing that it was on the bar menu and we were in the bar he reluctantly served us. There was no rose wine on the bar menu but there was on the restaurant menu so we had to wait to sit in the restaurant to order the rose wine which after dinner we could then carry through to the bar. It all goes on one bill so can't understand why we couldn't order it in the bar? Now, restaurant timings, my partner went to the restaurant on the first morning at 7.20am to try to make a coffee and was told to leave at it was not 7.30am when the restaurant opened. We have never stayed in a hotel where you are not allowed a drink before 7.30am even though the coffee machine is self service. We were not the only guests to be rudely told to leave the restaurant minutes before it 'opened'. Perhaps the restaurant doors should be locked so guests have the chance to avoid Alin's confrontational gate keeping? Talking of restaurant timings, not only do they not let you in before it is time to open but you mustn't stay at your table any later than 10pm when the restaurant closes. We have stayed at many hotels of all ratings and have never stayed anywhere where we are made to feel like naughty children constantly being told off and restricted by rules and timings. Individually the staff seemed like nice people but the rules they are governed by makes it a rather unsettling place to stay. On checking out our bill was printed but we weren't allowed to take it to our room to look it over as we were told they couldn't print more than one pag

A nice old hotel from the outside but the interior is rather modern and lacks the cosiness of the Hotel Dosses. The food is good but overly fussy - with 5-7 courses sometimes more elaborate than needed. They seemed somewhat understaffed. Several complaints about the light in the ski room did not result in it being fixed. They have not provided a copy of the bill (which I settled on checkout) despite 4-5 requests

They are thieves and lie. I checked in with my family. 2 adults and one 5 year old And my infant. I checked in and gave all the passports. My booking states my child stays for free and at check out they tried to charge me 35 Euros per night for the baby. This was not disclosed to me at check in and goes against the booking I have. Would not stay here again and recommend staying other places. Horrible lies

MAI PIU' IN QUESTO HOTEL DA EVITARE VISTO CHE NON HANNO A CUORE LO STAR BENE DEL CLIENTE...abbiamo soggiornato la settimana da 27gen-3feb. il primo giorno ci lamentiamo subito di alcune cose che non vanno nella stanza senza avere il minimo supporto sulla risoluzione, nello specifico: porta del bagno che non si chiude a chiave ci viene risposto da Piero che è normale che non si possa chiudere per sicurezza (ma che risposta è?in che senso non posso avere la mia privacy al bagno?), dispenser shampoo vuoto e scollato con il biadesivo sul retro con tutti capelli lunghi (noi eravamo 3 ragazzi), capisco che non sai che ospiti soggiorneranno nella tua struttura ma fornire per l'area wellness 3 ciabatte n36 e 3 accappatoi misura M M XL non è il top (cambiati subito appena li ho lasciati sul tavolo alla reception), abbiamo pagato una doppia uso tripla stanza 718 ci assegnano uno skibox per 2 ovvero 2 paia di sci 2 scarponi alla nostra richiesta di più spazio ci viene risposto il box è quello lasci il terzo scarpone sopra l'armadietto tanto non ruba nessuno (porta skiarea rigorosamente non chiusa mai a chiave) il 3gg ovvero il lunedì vengono riparati porta del bagno e dispenser, la cosa che ci ha dato più fastidio è stata la totale assenza di assistenza se ci fosse stato detto oggi è sabato domani è domenica lunedì risolveremo già sarebbe stato un modo per tranquillizzarci...invece hanno preferito dire che le cose erano così, a quel punto chiedo di parlare con il direttore mi viene risposto che non esiste...quindi si autogestiscono???chiedo di parlare con il proprietario mi viene detto che non si sa quando lo si trova...a quel punto mi dicono di parlare con tale Thomas mi presento e lui mi ripete il suo nome io chiedo Thomas in qualità di??e lui di Thomas...ottimo inizio, spiego tutti i problemi riscontrati e la sua soluzione è stata ok non vi trovate bene vi faccio il conto e ve ne andate (cosa ripetuta ad ogni persona nella stanza 718 in diverse occasioni) a quel punto dico che avrei fatto recensione negativa si alza e fa l'ironico urlando se non siamo alla sua altezza se ne vada paghi il conto e cambi struttura...se questo è il livello del Manager suppongo la famiglia Hofer ha veramente fatto una sciocchezza a far parlare con un cliente insoddisfatto questa figura...non era fattibile trovare un'altra struttura nel bel mezzo della settimana bianca quindi ci siamo dovuti accontentare e far star bene tutti i problemi riscontrati...quindi ribadisco MAI PIU' IN QUESTO HOTEL DA EVITARE VISTO CHE NON HANNO A CUORE LO STAR BENE DEL CLIENTE

We have just come home from a fantastic stay at the Grand Hotel Wolkenstein. Our stay was over Christmas and New Year which made it extra special. The hotel facilities are excellent, the food was superb and plentiful. The buffet on Christmas Eve and New Year’s Eve were amazing. We were looked after so well by Jasmine and Alin in the restaurant and by the lovely barman each evening. Our rooms were modern and very clean and everything worked very well. The spa and outdoor pool were a nice treat each evening. The hotel will take you to the ski lift each morning which made things very easy. We will definitely come back and would love to see this amazing area in the summer.

I want to express my gratitude to every member of staff for looking after our family and making our stay so welcome, relaxed and easy to comply with our busy every day needs which varied for every family member. I felt my children were safe and self dependant here, thus helped me to relax and encouraged the growth of their self dependancy. This is a big factor for me as a mother and also speaks volumes of the place and staff. Its been a comfortable and a pleasant stay, food was incredible, especially Tyrollean dinner! Receptionist, waiters, waitresses, bartenders highly professional and friendly at the same time. Thank you from all 6 of us!

The room was perfect. Large, lots of light, storage, a balcony, split bathroom. The bed was soo comfy and the linens were always pristine. There was a 'spa basket' with pool sandals and bathrobes. The lobby, bar, and restaurant were first class. And the food was simply excellent. A fabulous breakfast buffet with so many options and a five course dinner every evening. The outdoor area is beautiful, the pool is such a treat and there are little private areas to enjoy. There are saunas and steamrooms and... It was just fabulous.

We loved our stay at the Grand Hotel Wolkenstein. Staff was friendly, amenities and service were great. Kids enjoyed the outdoor facilities. Rooms and beds very comfortable, large balcony. Amazing views of the mountains!

Context: We spent an entire week skiing with our two children, aged 4 and 8, from Sunday to Monday. We booked a room at the Grand Hotel for a little more than 600 EUR per day (half board). Before making the reservation, we conducted thorough research and relied on the recommendation of a colleague who had visited the same place several times with teenagers. However, our experience was marred by the complete lack of support from the reception staff in addressing factual omissions related to the use of the shuttle service. This issue highlighted larger problems in their handling of the situation. To summarize the situation, upon our arrival, we informed the reception about the ski school schedule for our kids, only to be told that the shuttle service would not drop off or pick up our children at Monte Pana (the ski school's meeting point) because the shuttle only serviced Sasslong. To understand the full extent of the issue: - The hotel had informed us a month prior to our arrival that they would not operate a shuttle to Ski School 2000 in Selva. This correspondence clearly demonstrated the connection between the hotel's bus service and our booking at the hotel. - The hotel failed to inform us that they would not operate a shuttle to the only ski school in Santa Cristina, specifically to the meeting point at Monte Pana. - Monte Pana, the meeting point, was not accessible by ski lift, except for the return trip at the end of the day, and it was not recommended for children under 5 years old. Moreover, it was too far to consider walking, as it involved a distance of several kilometers with 300 ascents that would take a car around 8 minutes to cover. - There was no public transport available to reach Monte Pana, and since we didn't have a car (we arrived by taxi from Innsbruck airport), our only option was to take a taxi. -A lot of hotels send their bus to Monte Pana. Now, let's talk about how the reception staff, especially Giacomo , handled the issue: -They completely denied their responsibility in a series of email exchanges, expecting us to be familiar with the local geography and the ski school's planning. -They showed no flexibility in adjusting their shuttle service, despite the possibility of sending their friendly driver, Daniel, to Monte Pana to assist us. Unfortunately, Daniel was instructed not to help us, which was both unbelievable and true. -There was a lack of empathy, with the reception staff considering the problem solely our responsibility and showing no willingness to resolve it. -When we requested to speak to the manager, we were denied access to the management. However, our situation improved when my wife explained the problem to the helpful staff at the ski school. They were surprised to hear our side of the story and contacted our hotel to find a solution. The hotel, unfortunately, claimed they could not assist us, prompting the ski school to offer to transport our children in the car of an instructor every morning to