I would not be complaining if it was a 3 star hotel but for a 5 star it was an absolute let down!
Positives
Really good beach and swimming pools. Service was good too. The room was spacious.
Negatives
Quite dated hotel but at least it was very clean.
Unfortunately overall I found the stay quite disappointing and it felt like a rip off. I paid 1300 USD for 2 nights but there were no robes or slippers in the room.
The towels provided seemed quiet thin and cheap. Not what you would expect from a 5star 650 USD a night hotel.
It turned out the parking has an additional cost of 25 USD if valet or 15 ISD if self parking per night.
150 USD were charged to my card for each night as a deposit which will be refunded in 2 weeks time. It is not clear why does it take so long for the refund?
Everything sold on the premises was quite overpriced
On Hotels website it is stated that the hotel had sauna and steam room, it turned out there is no sauna and the steam room was out of order.
Bed linen felt really good quality but there were stains on it.
There was no Netflix and all the movies were on demand and had an additional cost.