The receptionist at the Hotel Stay Torres Vedras called me at one in the morning to my room, !!to find out if I was at the hotel and which agency I had made the reservation with!! According to him, the colleague from the previous shift would not have informed him correctly!
I asked if I didn't think I should have woken up the colleague to come clean instead of the customer.
No reply!
As I had to get up at six in the morning to go to work, between the shock and irritation, I couldn't rest!!
I don't think this could ever happen.
Send an email to **************************, looking for some explanation, no response so far!
What looked like an episode of ineptitude of an employee, is after all the brand of the house!
There was no explanation and demonstration of respect for the customer, necessary, if only because he is the one who pays the salaries of the employees of the Hotel Stay Torres Vedras!
Original TextTranslation provided by Google