Guest User
June 9, 2024
The hotel itself is deceptively very, very big. We didn’t see any elevators, only stairs and so I don’t think (although there are ramps) it’s disabled person friendly. The hotel itself is not a 5 star, in my partners and my personal opinion as two people from England, but more likely a 4 star. I did hear that Rui Palace is more promising. I MUST say though, the staff are very accepting and welcoming of the stray cats at the hotel. They’re never shooed off or mistreated at the hotel from what we saw and more often than not you’d see a cat on a sun lounger dosing or other guests (myself included) sneaking food for them. I’ve included a picture of one of the friendliest cats (both I’ve met in and out of the UK! Bless him). If you do see the cats please treat them nicely, they’re harmless little things. 🐱 There is a dogs home within walking distance; I couldn’t go as my heart can’t take it and I would come away with more than one dog if I visited but please keep it in mind to pop in. It is called OSPA in Sal. 🐶 The good things of the hotel: 2 pools cleaned regularly 2 eateries Lots of (very comfy!) sun beds Plenty of places to sit in the day Well kept greenery and grounds 🌟 The staff are AMAZING. They’re a true attribute to the hotel itself and I hope the management team are appreciative. They work so, so hard. They’re always friendly, warm and carry themselves beautifully. Always very smart, never chattering away but always attentive to your needs. A special shout out to Ann Paula, Daniel and Esmael at Mosaico. Another guy, who brought us coffee whose name I didn’t catch, also very good. Paulo and Carla at the Azul bar were very very pleasant and welcoming. Alex at the snack bar was super attentive and friendly, very happy! Tissania was one of the young entertainers at the hotel, she was always busy up and about trying to get people involved. Darlene at Yhi Spa, I hope she gets what she wants one day but she was really pleasant. I had a manicure and even though she wasn’t confident in her English, it was very good!! Special thanks to Sidney; he let us know extended our room to 2pm and managed to enable this to happen despite arrivals. It was very, very appreciated. Thank you!! 🌟 Please pass on our gratitude and thanks to the staff. They work hard, they should know it’s appreciated. They’re so, so polite and hard working. A credit to the hotel. The pools are lovely, very well maintained, clean and the pool areas. The beach, don’t buy anything from the guys there! Save your money. They will tell you a few tales but I wouldn’t buy anything again. I got a hippo off a man in a checkered shirt, it had a wonky leg and the black dye has come off!! The beach is BEAUTIFUL. Transparent sea, white sand, clean! A few yards walk from the hotel itself, huge bonus! 🏝️ The not so good things: The cleanliness isn’t amazing around where the hotel rooms are. We reported a mauled bird nearing where our room is, it was still there that evening and the next