smallluxuryitem
May 15, 2024
I enjoyed my stay here at Biomar Sensatori. The hotel is well located in Sa Coma with the beautiful Punta De Amer parkland right outside the hotel. I enjoyed visiting nearby towns up and down the coast. They are a lovely walk away following the promenade or walking through the Nature Reserve. Using the hotel bikes, I got to Porto Cristo and also took a pedal up to Cap Del Pinar. The beaches are wonderful along the coast here. My flight was late and I didn't get to the hotel until 9.30pm . My experience at check in wasn't the same as other reviews. No welcome drink, I felt rushed and was directed to my room which was in another building. Though I was told there would be staff there to help I had to try and find my room myself. I made two attempts and finally stopped a member of the cleaning staff to get help me. The receptionist that finally helped me was very apologetic. Dinner for those arriving after 9.30pm is in the family restaurant which offers a selection of cold cuts, salads and cheese. My room was a garden room with views over the pool . It was immaculate, comfortable and very well cleaned daily. My fridge was also filled daily. It would be good to have little bottles or cartons of fresh milk in the bars and restaurants to pop in the fridge for tea. Service and food quality in the restaurants and bars were great. The spa is lovely with some really nice massage pools. Some of the saunas, hammam and therma rooms weren't available when I visited, though. The spa receptionist is welcoming and friendly. Tui staff are available here all day to handle any queries. All are pleasant and approachable along with the team on reception. I was pleased that I visited at the start of the season when it is a little quieter both in the hotel and the resort.