Home2 Suites by Hilton San Antonio North Stone Oak

Noise cancellation was terrible. Pillows are not even decent. We had 4 pillows with 4 different thickness to it, and none was decent looking. I've always enjoyed staying in this chain, but this one surprisingly pissed me off.

The front desk was amazing! James went above and beyond to meet our accommodations. My mother had an injury and needed to change rooms and he did everything in his power to make her stay more enjoyable. Our room was clean and very spacious. I will be staying there again.

This is the second time we have booked this hotel only to be disappointed. On our first booking, we paid for a 1-bedroom suite (for my birthday) because we have 2 adults and 2 large dogs (advertised as a very pet-friendly hotel) and received a standard room with a curtain. We made it work. When booking the second time, we did receive a 1-bedroom suite (2 nights). We obviously have two large dogs, so we thought, How nice! We have the space needed, only to figure out there was some sort of electrical problem in the room! When trying to use the microwave, the breaker would trip, and we were unable to use the microwave at all! It is advertised as having a full kitchen, but it doesn't have a full kitchen. No stove! When I inquired at the front desk, I was told they have an induction cooktop!! With one pan, it takes a full kitchen to cook a meal! Upon departing and cleaning up, I tried running the dishwasher; it ran 1/2 a cycle and tripped the breaker!!! AGAIN!! So no microwave, no dishwasher—everything tripped the breaker. As we take one more look around, a floor lamp is plugged in and turned on—turned off by itself! This could have been a major catastrophe had an electrical fire occurred. Something to note as pet owners. No trash bags, soap, etc. Worst Stay Ever! Also since "we booked through a 3rd party " we were treated as beneath other guests "they couldnt really help since" we didnt book w/them directly.

Upon arrival we saw a lot of broken glass in the parking lot. We found out there were six car break ins. Apparenlty, there are no cameras and security guards on site. Additionally, breakfast was very limited the staff would stop serving 10 minutes before closing time.

The hotel was situated in a good area. It was very clean and spacious. Had a full fridge, sink, dishwasher, microwave which was helpful with kids. Only $25 incidental fee. Much less than other hotels. We never made it to breakfast so have no comments there. Staff is friendly and attentive. Do recommend!

The cleaning ladies did a sloppy job cleaning my room. The left used q-tips on the floor and dirty dishes in the sink. They also never vacuumed and I was there for a week. Also, the asked one cleaning lady for a roll of toilet paper because she only left one in my bathroom and I needed to blow my nose more frequently due to the weather and she didn’t give me another roll. I had to ask the front desk and was then given an extra roll.

Only Concern when comparing with brand value is breakfast options. Limited breakfast space and options though vast seating space for dining.

Overall a good hotel, the customer service in an area where they can approve. Mainly the front desk...

The staff were friendly and helpful, and the hotel rooms are spacious and comfortable. We were disappointed with the hot breakfast options overall though some parts were good, like the waffles. The egg bowls and sandwiches seemed reheated from frozen and just not great. We ate at Chick-fil-A, LaMadeleine, and Krispy Kreme nearby instead. Overall, though the hotel was convenient and clean and I would stay there again!