Global66494392253
June 1, 2024
We booked this hotel for the location to celebrate our wedding as we married at gretna green and wanted a waterfront location for our wedding night. We booked the Spa Suite at £300 a night, and although the location was fabulous we were left extremely disappointed with the accommodation in general. Unfortunately we had a lot of rain so were unable to use the outside areas of the room which would have been lovely if the weather had been nice. The biggest issue was that after a long day of getting married and travelling 2.5 hours to the hotel , we were extremely tired we went out for a meal and then wanted to have an early night however, nowhere on the website for the hotel or even at checkin were we advised that the room was situated over the bar and resturant and that music would be heard in the room until the bar closed , this music continued until 23.15 , eventually we went to sleep only to be woken at 7am the following morning with the same music blarring because it was breakfast time. If you are a light sleeper like me, it's best to avoid this room. I think the house keeping team need to double check what they are leaving for there guests in the room as they were fully aware there were 2 guests , yet only left 1 bath towel an 3 small hand towels in the room , we only realised when we came to have a shower before going to bed, i know we should have called reception to get another but we didn't want to wait, As this is a Spa suite with Sauna, bath and shower I would have expected additional towels aswell, PayIng £300 a night, I would have expected at least a complementary bottle of water but no such thing. No robes , slippers etc Unfortunately I will not be returning to this hotel and feel disappointed that we spent our wedding night here when we could have chosen another hotel with a similar location for a cheaper price .