Novotel Paris Saint-Denis Stade Basilique Reviews

The location is very convenient to go around the city.

The hotel is a bit old and overall good. There are many black people selling cigarettes at the door. You need to pay attention to safety when entering and leaving.

Good location even though it is outside the center. The car is in the closed parking garage and the metro stop is literally on the doorstep. However, we had the idea that the maintenance could be a little better, you could see from the ceiling that it had leaked, at night the air conditioning appeared to be leaking heavily and that was probably not the first time. The next day we got a new room.

I put few stars because I was disappointed not to be able to cancel my reservation (I took without cancellation) while the hotel informed me that if the demonstrations continue they agree to reimburse me. Therefore, I find it unfortunate that they were not honest with me even though I am aware that I had taken the reservation without cancellation.

The hotel in the Paris suburb of St Denis area is a bit complicated because there are many people selling illegal cigarettes at the Metro gates. But in return, the room is quite spacious and clean, the breakfast is delicious with many options. Traveling by Metro is not very far. For the money I spent, I feel quite satisfied. As for security, it's not a big problem. Because of the complex Paris principle, we have to be even more careful about stealing. Paris also rarely has violent attacks, so that's somewhat reassuring. Basically, you get what you pay for.

Perfect, I've been used to this hotel for years, no disappointment Cleanliness and services at the rendezvous

No surprises, no reviews The room is very clean, the housekeeping is neat. Everything is well cleaned every day, no loosening day after day. Feel like entering a new room every night

- the hotel location isn’t nice especially at nights it looks unsafe with strange people around. I don’t know why the hotel don’t manage the situation - not all staff are customer friendly, specially people at the bar, actually very rude - Difficult to find a botttle of water, reception didn’t have and rather than offer a proper solution, recommended me to drink tap water from the bathroom - Hotel don’t offer many options to eat

Great room- large and comfortable with refrigerator, kettle, seating area, large bathroom. Only criticism- the bed could have been larger given the room was large enough to house it. Breakfast adequate. Lobby spaceous

Cleaning, breakfast is excellent, a guy on night shift at counter not polite, chatting with other people and ignoring me waiting there for 10 minutes

The property itself is okay and its staff are great. I just don’t like the fact people hang in front of the hotel to smoke and sell cigarettes. Inside is nice and clean. The staff is mostly pleasant and helpful. The hotel is fine for family but the outside smoking and cigarettes selling ticked me off a bit. If you’re not bothered by the smoking in front of the hotel, I would recommend it They are plenty of places to eat, Though some areas of the city are not cleaned.

Not the best experience at this hotel. It felt unsafe from the very moment me and my family were entering the hotel. The door nearly shattered was the first impression upon entering the hotel. The Hotel itself does not belong in that area. There were often times drunk people singing at night while I was trying to fall asleep. The staff was doing their best to “be polite” but, they were just truly rude and inconsiderate. I kept asking for the staff to book a taxi and to ask if it is confirmed for my flight. And it almost seemed as if they were doing nothing all day, staring at a screen. All of the staff at the front desk just standing around. The rooms are another story, there is no sufficient air condition whatsoever. You will be waking up in a pool of sweat, 4 days of no sleep because the air condition never worked. Also, there seems to be a noise every 20 minutes in the room with the circuitboard, where you insert your key card. It was a loud noise that had awoken everyone each time. The food is okay, it looks microwaved in the “gourmet” bar. But, I can only say, the breakfast was the only good part of staying at this hotel. The rest of it, terrible.

The hotel rooms are OK, but you could tell, that the carpet hasn’t been washed in a while. The restroom sink was clogged and nobody came to fix it when we requested it. We asked for an ironing board and iron because they dont have any in the rooms, so they don’t have employees to take it, and we had to go and pick it up at the reception, and returned it when we were done using it. They didn’t clean our room on our first day there, even though we let the staff know that they could do it. It’s not what we expected.

Great location for access to the Stade de France and Metro/Tram stations.