Whitehall Cottages

So I wanted to book a room but the online system was not working correctly, could only book 4 nights, except I only needed one night. As the voice mail requested, I left a message (3 over three days), also as requested on their message I could also leave a text, which I left three. FINALLY received a text (3 days after original call) saying the system was working, which it was. The original price advertised for the room was $101.50 , however it became $121.50, plus $35.00 cleaning fee ( never have I seen that before) and the usual taxes , the total became $173.00. Called another local motel and asked if they would match the price, they did so I booked the room. NOTE: They call back within 3 hours. As a result I booked their establishment. Customer Service is key to any successful business, poor service, on the other hand can damage a company, any company, often beyond repair. Remember, the client to king/queen.

The parklot was not plow or salt while snowing. Shower had hair on wall. The bathroom floor was cracked and in the bedroom the walls had damaged on. The bed sheets were stained. It is overpriced.

For one night it's very expensive. It's like over a $100. I've found hair in the wall other bathroom. Bathroom floor tiles was broken cracked. I didn't stay warm in the room. You could felt the cold air come in through the windows. I had hard time getting in room cause how lock is on door. Plus the bed i was sleeping and had a stain on it. And it's a self check in and out and there's no one there. To talk to you about switching rooms you have to call them. They also need to solve their parking lot and plow it. I fell twice in the parking lot on ice.

Do not stay here. Extremely disappointing and poor customer service. They charged me for a room that I was never able to use. They never sent me access info., never returned my calls/voicemails about gaining access, and then when I showed up on site - no one was there to assist. I've called and requested a refund for the room for weeks, and they have still not granted it.

We arrived at 8pm and the door to check in was locked. So I had to check my email to see if they send me anything about checking in after 3pm. They did. They sent me a code to my room and my room number. We had to log into Netflix with our own account and pray that when we left it logged us out. The parking lot was super small and then it rains it was flooded. The room was clean and nice. I just thought maybe it was going to mini cottages not like a small motel. My friend and I still had a great stay tho. Maybe they need to update their pictures to show more of what the customers are actually getting and say more about checking in after 3pm.

This is the second time we’ve stayed there. The location is great close to downtown and to the docks. The rooms are always clean and we love the cottagey way they have decorated each room uniquely. Fridge and microwave appreciated.

The room was nice, but there was food in the fridge, snacks on the shelf, the chair at the desk was broke, our shower door was broke so it leaked onto the floor. The bathroom window wasn't locked right. And the Room smelled a bit musty. It didn't smell clean.

It looks like the outside hasn't been maintained in weeks. Parking lot and sidewalks have bit been swept or cleaned in ages. Inside the room, floors were dusty. Found a dead moth on floor. If there was a problem at night, how do you contact someone? I don't think the money spent staying there was worth it. I realize this is an older property but not large enough to be neglected like this.

My boyfriend and I stayed here this past weekend for my birthday. When we arrived there wasn’t any staff on the premises. We tried getting into our room but couldn’t. So I called the number on the website and no one answered. I called 4 times then sent a text message still nothing. So after an hour and a half of driving around awaiting a response we went back hoping to find a staff member on site to help us. Unfortunately no one was there. So I went around knocking on doors hoping someone would answer and help us get into our room. After the 5th room Someone answered and helped us. 2 hours later a staff member replied to my message. Then the day that I checked out I forgot some of my belongings there. When I realized that I tried calling the number on the website again and after repeated amounts of times trying to call and no answer. I texted. I was going to be in the area for 2 more days and needed to come pick up my belongings. Unfortunately they didn’t reply until I was driving home which I live 3 hours away. Then I asked the staff memes to mail me my belongings and they will not until I send my cc number to pay for the cost to mail it. Now I work in customer service and this is absolutely not the way to treat a customer. So disappointed with this place. And the way it’s ran and how they treat their customers.