Palazzo Navona Hotel Rome Reviews

I cannot recommend this hotel enough! I visited with my 14-year old daughter last month, with 5 nights in Rome at the beginning and 2 nights at the end. Based on reviews, price, and location, I booked this hotel -- we could not have been happier. Our room was spotless during both of our stays, as were the common areas, restaurant, etc. The hotel is perfectly located -- right in the middle of the historic center and walkable to everything -- Trevi Fountain, Spanish Steps, Pantheon all a 5-10 minute walk. Whenever we needed a taxi (e.g. early morning tours that were a 25 min walk away), the front desk staff (Lyuba, Davide, Iustin) were helpful and the taxi was never more than a 4 minute wait (more about staff below). The hotel is on a road with restaurants, a few small supermarkets, a wonderful local pasticceria, and a 4-5 minute walk from Piazza Navona -- a beautiful, huge piazza with stunning fountains, surrounded by endless restaurants and bars. There's a pharmacy right off the piazza if you need anything -- I used it to get COVID tested to be able to fly home. It was fast, easy, and reliable. The hotel breakfasts were fantastic - typical European breakfast with meats + cheeses, yogurts / cereals / berries, all kinds of coffee drinks, breads / rolls / croissants, warm foods (e.g. quiche, sauteed spinach, eggs, etc.), and endless baked goods. The staff wore masks at all times, and most guests wore masks while up and about at the buffet, taking them off while seated. The tables were set beautifully and the entire area was spotless -- it was easy to see how hard the dining room staff worked. The rooms were great -- extremely comfortable beds, terrific linens, wonderful shower, all modern and new. Be aware, even with the window closed and on a higher floor, on the front side of the hotel the street below is busy and there's a restaurant / bar with outdoor seating in front of the hotel -- if you're a light sleeper, you'll hear sounds (people + traffic) late into the night. My daughter didn't notice at all -- I heard it all night. Our room during the beginning of our stay was on the rear of the buidling, opening into a small courtyard -- it was lovely, quiet, airy, and had a wonderful balcony (4th Floor). If you can get one of those rooms, I highly recommend it. The front desk staff: ABSOLUTELY PHENOMENAL. As a mom traveling alone with a young teenage daughter during COVID and the instability in eastern Europe, I had concerns before traveling. Lyuba, Davide, and Iustin were attentive, helpful, accommodating, and informative. Whether it was checking us in early when we first arrived from the airport, arranging taxis, storing our luggage while we traveled to Florence, or helping figure out COVID testing to return home, they were on point, efficient, and kind. The afternoon before our flight home, I realized that the Rome Marathon was scheduled for the following day. They helped me trouble shoot while I was out with my daughter, trying to be present with her while simultaneously communicating with them via WhatsApp to figure out how to get to the airport the next morning. Requesting a taxi 1/2 hour before heading to the airport would have been disasterous, as they were closing all the roads, and no taxis would have been available. The staff arranged a private driver (worth the cost) and were in close contact with him and his dispatcher to make sure we were all apprised of which roads were closed. My daughter and I did have to walk 10 minutes to the river with our suitcases and cross to the other side, as all local roads had been closed, but it was actually a piece of cake. Our driver was waiting for us exactly where the hotel staff said he would be, and from there it was easy getting to the airport. If the staff hadn't been responsive and seriously on top of it, we would not have made it to the airport that day. The highest recommendation for the best hotel experience!

The room is dark even with the light on...the shower room is open, so it's a difficult place for shy couples, but the location is the best. Desk staff service is mediocre;

All the employees were helpful and friendly. Our rooms were clean and well-kept. The location of the hotel is so central that we only needed to drive to the Colosseum once. We walked everywhere. Although the hotel's breakfast has many varieties, it is the same every day. It's okay for short-term holidays, but it can get boring by the 3rd day.

The room is by the side of the road, the bar opens late at night, the noise is loud, and the rest is not good. location is a good choice

The location is excellent, a few minutes to go shopping, close to the Pantheon. In addition to the price, it is highly recommended. The room size was just right.

Very clean hotel Very good breakfast Central location 5 min walk piazza Navona Just very small classic room for a couple

This is an amazing property!!! The location is walking distance to everything!!! The staff are warm and friendly and helpful!!! The rooms are clean and updated!!! The breakfast buffet is great and a drink on the rooftop deck is icing on the cake!!! We loved our stay!!!

Superb location just a few steps from the Piazza Navona but without the noise from the Piazza. In 17-30 minute walking distance (less for the Pantheon) to the main highlights (Colosseum, Vatican City, etc.). Clean and spacious room with high quality toiletries. Strong AC. Definitely the place to stay for a visit in Rome.

This is my 3rd time staying at Palazzo Navona, I’ve always had a great experience wish is the reason why I keep returning. However, this time around it was not a good experience, I had a terrible experience with Andreaa at the front desk, she was very rude and kept on insisting I needed to pay for breakfast, even when I was showing her my confirmation from ******* that clearly stated free breakfast. She knew I had a flight to take and after almost 15 min of disrespect she said fine and said I’ll take it with the manager. This was hornos and embarrassing, reason why I won’t be going back.

Nice hotel. Friendly staff. Perfect location for Rome sightseeing.

Definitely would recommend this hotel. We were disappointed that the rooftop was closed during our stay…that was the reason we chose this hotel

Great hotel in a great location. The room was perfect for my wife and I and our two eleven year old boys. Everything is in walking distance!

Second time staying here, excellent hotel and staff are wonderful!! A boutique hotel with a beautiful rooftop bar!

Great location. Very friendly and helpful staff. Hotel is very clean and beautiful. Would stay here again.