Our experience was a nigh**are. Fabio was not available to greet us when we arrived, but he gave us an address to drop off our luggage. He did not mention it would cost €10 for just a few hours. When Fabio finally arrived, he made us walk 10 minutes with luggage to another hotel because the hotel was overbooked. It was not what we paid for and did not meet our expectations. After 1 night, I was furious and inquired about cancelling, but decided not to due to lack of time. After confirming with Fabio during the morning that I would stay until the end of our reservation, Fabio packed my bags, cancelled our reservation and sent me a whatsapp message of the address to pick up the luggage. We had to interrupt our short trip to Rome to go pick up our luggage and find an alternative place to stay.