Noemys Castor & Pollux

The flat is small and though we managed with 6 people (it can host up to 8), I cannot imagine it with more persons. Two beds (bed bunk) are literally in the entrance. You can hardly sit on the toilet. We had a rotten mattress and the wooden structure supporting it was broken. The kitchen equipment was ok but some elements really old. Generally the hygiene was not good. Dusty marrasses, dusty carpet, not systematically cleaned pillows and duvets. The staff was lovely but still, little has been done (e.g. not removing the rotten mattress from the flat but instead, covering it). Risoul is s lovely station, human size and the locals are welcoming. But I would recommend to avoid that residence.

In french and english: Bonjour, Il s'agit de la pire prestation offerte par Sunweb et cela fait presque 10 ans que je prends une prestation chez sunweb moyennant environ 4k€ / an (jamais eu de problème) et c'est la dernière fois que je prends chez vous car vous avez dégouté tous mes amis. Voici les raisons: 1- local de rangement de ski délabré, sale (on a l'impression que des rats pourraient se balader) et inondé, 2- sur l'appartment, nous avions loué 2 appartement duplex pour 8 personnes: l'espace est très petit (toilette impossible à fermer si vous faites plus de 1m50), nous étions 4 et c'était juste alors que l'appartement est sensé contenir 8 personnes. Pas de four disponible dans l'appartement, matériel de cuisine cassé (plaque à induction cassé) ou manquant (pas de cafetière) 3- piscine non accessible les 3 premiers jours 4- le pire est la publicité mensongère sur la résidence indiquant sauna, hammam et jacuzzi mais non disponible dans la résidence Castor et Pollux. 5- en arrivant, nous apprenons que notre réservation n'a pas été prise en compte, nous avions bien indiqué et payé pour 2 appartements côté à côté mais il semblerait que l'enregistrement ait totalement été supprimé. De plus nous étions sensé avoir un contact sunweb disponible sur place qui ne répondait que 4h après avoir envoyé un message (autrement dit inexistant) Pour résumer, sunweb ment sur ces prestations ! in english: Hello, This is the worst service offered by Sunweb and it's been almost 10 years since I took a service from sunweb for about 4k€ / year (never had a problem) and it's the last time I take from you because you pissed off all my friends. Here are the reasons: 1- dilapidated, dirty ski storage room (it looks like rats can live there normally) and flooded, 2- on the apartment, we had rented 2 duplex apartments for 8 people: the space is very small (toilet impossible to close if you are taller than 1m50, we were 4 and it was just when the apartment is supposed to contain 8 people. No oven available in the apartment, kitchen equipment broken (broken induction hob) or missing (no coffee maker) 3- swimming pool not accessible the first 3 days 4- the worst is the false advertising on the residence indicating sauna, hammam and jacuzzi but not available in the Castor and Pollux residence. 5- when we arrive, we learn that our reservation has not been taken into account, we had indicated and paid for 2 apartments side by side but it seems that the registration has been completely deleted. In addition, we were supposed to have a sunweb contact available on site who only answered 4 hours after sending a message (in other words non-existent) To conclude, sunweb is lying on their offer so be careful and use other provider !