The people we met were very friendly. Our non-smoking room stunk horribly. The smell lingered into the next day. The windows were open when we arrived during single digit temperatures making it extremely cold in the room. The sink leaked all over the bathroom floor. The front desk was very nice and gave us extra towels for the floor. The room had a kitchenette, but the coffee pot was wet inside and only decaf was offered. I wouldn't have used the appliance either way. There was free coffee offered in the lounge. The room was dated and marginally clean. The rugs needed serious attention. Unfortunately, I would not recommend this hotel to a friend, and do not plan to stay at a Candlewood hotel again.