Guest User
June 3, 2024
Brilliant holiday from start to finish. Pre-arrival: My children have severe food allergies. I e-mailed the Hotel and they arranged a meeting with the Head of the Food & Beverage department upon arrival. They cleaned all equipment, shared ingredient information and even made special dishes for my kids - amazing treatment. Shenouda on reception was also very kind and professional. Animation Team: THE BEST!..Sony, Donatello, Cristiano, Mai..everyone. They were incredible. My kids LOVED the Mini Disco's. The team we kind, caring, funny and always positive with great energy, great job! Food: A great variety of food for breakfast, lunch and dinner, always new dishes and something for everyone. Fantastic desserts, swift cleaning and table setting, great mix of drinks and we also enjoyed the fast food at lunch time at the pool bar. Facilities: Never a shortage of sunbeds, lots of space, very clean and great gardens. The Aqua park had something for all ages, including adults and it was never too busy. Rooms: Spacious rooms, with balconies. Big shower & bathroom, Family suite had 2 bedrooms with television, one large bed and 2 singles. Location: Close to the airport, very convenient and about 20 minutes from the Old Market. Negatives: Mosquitos in the evening. We have quite a few bites, even with repellent. The Hotel did do everything they could, but unfortunately, sometimes nature can't be stopped. Overall: Fantastic hotel, kind staff, great facilities. Thank you for the amazing memories made.