Secrets Cap Cana Resort & Spa

I went with my two good friends on our yearly girls trip, and then my mom arrived for her bday. We all loved how beautiful and calm the beach was and all the amenities but we thought the food and drink was not on par with other Secrets or All inclusive hotels we have stayed in. I have stayed at Secrets the Vine Cancun 3 times, Hyatt Zilara Punta Cana, and Hard Rock Los Cabos. Also thought that during the day the pool area was vary boring except during the activities (water aerobics, volleyball, zumba) but it would be cool to have a DJ or louder more fun music playing. It was also very hard to find shade at the pool and the beach, wish there were more chairs with umbrellas. The night entertainment was great at Desires and at the lobby especially the Dj and bands that played more upbeat dancing music, and Black Coffee got everyone to dance and was such a great vibe, we love him. Our concierge/butler - Osvaldy Guerrero Cedano is a true Gem, the best concierge/butler I've ever had. He was super responsive and helped us out at all times. It was my mom's bday and he had the room decorated with cake and Champagne and she loved it. He totally made her day more special. Ultimately I thought that this Secrets was more for couples where most Adults only resorts are a bit more fun and have more of a variety of people of all ages, for example girls trip, bachelorette, bachelor, wedding party. it seemed way more focused for couples and we all felt a bit out of a place. Lastly our room smelled like mold, I wish we had complained and had it changed it because on the last day our Concierge/Butler allowed us to checkout late and then enjoy the resort and use a room just to shower before leaving for our late flight. The room that we used the shower in was the same size but no smell of mold. The service was amazing though, all employees were super nice, kind, helpful and smily they made the atmosphere so great! Thanks for everything!

This hotel is very high end resort. There was live music every day, a great variety of restaurants to choose from, very nice and clean gym with bottled water, and a coffee shop open 24 hours. All of the staff was super friendly and helpful. Great views everywhere and lots of great drinks. I recommend it to everyone that wants a place to have a quiet area and a little bit of live music at night. it was a perfect balance between the two for me. Everything was super clean and I got a great deal from Trip.com. I hope to go again.

Love secrets resort.. staff amazing. Philippe by far best butler at an all inclusive we have ever had and we have been to secrets cap Cana twice. We will be requesting him in the future. Only negative is we missed our first night due to the airport flight delay and they refused to refund us even though we booked an extra night.. they were by no means at max capacity so for a return customer, I would think they would want to try to treat them better and do the right thing but no. Does make me hesitant to return as loyalty is a big deal to us especially when we it was out of our control. Even if they gave us a credit we would have surely used it but they didn’t even respond or seem to care… disappointing..

Love secrets resort.. staff amazing. Philippe by far best butler at an all inclusive we have ever had and we have been to secrets cap Cana twice. We will be requesting him in the future. He really goes above and beyond.

Hey y’all! So here’s my honest review of Secrets Cap Cana where me and my spouse vacationed March 4th-8th 2024. Upon arrival the resort is simply amazing and the grounds are well maintained. I have been to DR a few times, but the level of security on the Cap Cana side is unmatched and we definitely felt safe. We got a regular room which faced the garden side and it actually was not bad. From what I was hearing about the preferred side and the cost associated with it, it was not worth it to us because there was not much extra perks that came with it. The room smelled a little weird so would def recommend bringing your own wall plug-in or febreeze just to be safe. The best bar on the resort with the best drinks was the one in the lobby and Jerry was one of the best bartenders. Ok, this may raise a few eyebrows but the food overall was better than most resorts, but it also lacked seasoning and was bland. However, the best restaurant for us was the Hibachi/sushi and the entire staff there was amazing and the most upbeat out of all the restaurants. At the Italian and Steakhouse, men have to wear pants so bring some nice slacks (if you sit outside for Italian men don’t need pants). Just make sure you get there early. Also, if you are any type of true foodie or food critic you would appreciate the plating at this resort. Room service for breakfast was a complete flop and I recommend that you go attend actual breakfast each morning, if you want a good breakfast, but try room service.

The property was great. It’s was a blast just one minor thing needs better entertainment in the PM side

Beach was beautiful as was the pool and grounds. The staff at every venue were friendly and congenial. Food was great and the room comfortable. Perfect short getaway. We’ll be back !!

We had a large group (8 People), Gerardo was our attendant, he made sure that we were well taken care of. Co Co Chanel (activities) brought a huge amount of energy, made our daily activities fun! Abraham took care of us in our cabana, he was very attentive to our needs. Marilyn took care of pool side service, did a great job and Elvis took care of our check in and check out.