When we checked in we were given a paper that described the extras we would receive. That evening we attempted to collect on one of the items from the list and the front desk person said there was no such benefit. When we produced the paper given to us at check in that offered the benefit, the front desk person said the hotel didn't provide that perk any longer. Perhaps they should update their paperwork so as to not lead customers on.
On checking out the front desk person did not review our bill with us prior to charging our card and did not provide us with a paper copy. Upon arriving home we check our final bill only to find the hotel charged us for something we didn't use. And to top it off, they charged us for the credit card fee they had to pay when we used our credit card.
We were already charged a guest amenity fee of $30.00 for things like using the in room coffee maker, the room safe and other standard things. They also charged us for the credit card processing fees. If the Heathman Hotel thinks it is ok to charge back the CC processing fees, then they are not the kind of luxury hotel they profess to be, rather one that feels it is important to nickel & dime its customers to death. Not a property I would recommend to anyone.