Tamera
March 18, 2024
At check in, we were given the wrong breakfast times which was a bit frustrating as we were on a tight morning schedule. We also were not notified that daily housekeeping is not offered. After checking in, I let the front desk know that there were stickers on the walls and door in the room (it makes a guest feel like the room didnt get cleaned thoroughly) . She said she would leave a note, so we were surprised to come back the next day and find that the stickers were still there, and we didnt recieve any stayover service. Had the front desk been more thorough and accurate during the check in process, our expectations would have been adjusted and this wouldnt have been as much of an issue. Also, the room must be above some sort of mechanical area, as the floor vibrated loudly off and on during our stay. The shower head has lots of build up making the shower unenjoyable, and the tub faucet is about to fall out of the wall. The only staff member who actually put in an effort and showed any hospitality to us was the girl working on Saturday evening. She has long curly hair, but I didnt catch her name. She brought us fresh towels and explained the housekeeping protocol. Because of the misinformation, cleanliness and condition issues, it was frustrating and not what I have ever experienced in a Marriott property.