Guest User
June 6, 2024
This hotel is reasonably priced for a five star all-inclusive and set in a nice area of the island. However, it lacks a luxury atmosphere. Pros: - all-inclusive drinks are excellent. Waiters are super attentive and always ask if you want a refill even before you have a chance to ask them! - Rooms are cleaned to a high standard, however, there is no turndown service. - Yoga/fitness classes. Definitely take part if this is your thing, thanks to Wilma. - Peaceful location. Not too far from airport and other restaurants/bars on the Tsilvi *****, away from the craziness of Laganas. Cons: - Buffet spread is extremely limited and repetitive for a 5-star hotel. No themed nights so you will be eating a variation of the same meat/vegetables everyday. - THE BATHROOM. We stayed in a standard partial sea-view room and the bathroom did not have a door and was completely exposed to the bedroom. Water from the shower would leak into the bedroom. Seriously unpleasant. - The towels. Really poor quality. You are only allowed one pathetic ancient pool towel at a time, never experienced this at any other five star resort. - Lack of activities in poor weather, I don’t recommend coming to the resort during May. - Spa facilities were dirty and outdated. Spa pool unheated - another guest told me that she screamed in pain when getting into the pool as it was so cold, and the staff requested her to ‘stop being so noisy’. - You don’t get provided with a single towel even when paying 100 euros plus for a spa treatment. - Rude main bartender made a scene of arguing with an elderly guest which was unprofessional. Overall this is definitely not a luxury five-star hotel. However, the rooms are appropriately priced and it is good value for money. Good option for couples, however I don’t recommend this hotel for friends due to the lack of privacy in the bathroom.