Anonymous User
September 5, 2023
I stayed in a hotel with more than 10,000 guests for four days. Before I checked in, I sent an email to ask about the tour group. No one responded, so I felt something was wrong.
On the second day of check-out, I found that important items were missing. I couldn’t get through to the hotel on the phone, and no one responded to the email. I asked Ctrip for help. The hotel replied that the things were found, and then gave us a new email address, and we sent emails to contact;
On the third day, the hotel still didn’t reply, so I contacted Ctrip again, and replied with the third mailbox on the afternoon of the third day, saying that my colleagues made a mistake and I couldn’t find anything. Now there are new guests staying and they will be checking out in 3 days Please help me look for it again; we asked if we could look for it every day while cleaning?
On the fourth day, there was still no reply. I called someone from Ctrip and said that they couldn't get through the phone either, and the agent didn't reply either.
On the fifth day, there was still no news;
On the sixth day, the guest checked out and still no reply to us.
The communication process was extremely desperate. Such a casual and irresponsible attitude really scared me. Friends who consider safety, I suggest you avoid lightning. . .
We would like to express our special thanks to Xiaolu, Ctrip’s after-sales service representative, for helping us follow up and provide timely feedback on the progress!
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