Hilton Garden Inn Phoenix/Midtown Reviews

Excellent customer service. Room was clean and it was quiet.

The hotel is in the city center with convenient transportation. Self-parking is free, the parking lot is a short distance away from the hotel, and cannot be seen directly... Might need to consider for guests who want to ensure the safety of their vehicles... The overall service is good, and the room is clean.

Good customer service. Our heater was not working, and it was cold for the first night. The next day, it was fixed.

Worst stay at a Hilton ever. Room was poorly lit, laid out horribly, cramped, the bathtub stopper was broken and laying to the side of the tub. The staff was rude and uncaring. Sad to the name Hilton has fallen so far. Never again, Hilton has lost my business.

The door to the room would fall shut hard, shaking the walls. The bathroom door would get jammed so would have to use the bathroom with the door ajar. Bathroom had no ventilation/fan, so all the steam from the warm shower stayed within.

Hotel was pretty old and not updated, the room had an old cigarette smell. The bathroom fan didn’t work nor the water pressure from shower was not strong. You could also hear the wind from outside window… only good thing was we’re close to activities.

The staff was so amazing and sweet, the area was great to walk around and the inn was very beautiful, very clean.

The people were very helpful and nice. The room was nice and worked just fine for what I was in town for. The room had all of the amenities I needed. The only worry I had was that, apparently, the fire alarm went off the morning I was leaving and we didn't hear it on our floor. It also created enough confusion that they did not get around to validating my parking after I talked to the front desk and I had to pay the $15 for parking over night. It would not prevent me from staying there again. A little overpriced like most hotels nowadays.

One of the rooms we rented had lights that didn’t work. Other than that is a great place to stay

It was a great trip and stay I got upgraded to a suite Not the nicest area to walk or find dining

I was charged $25 for room service daily. I checked out early at 8 am. Still didn’t credit my money back n charge me overuse service. I didn’t order or use anything! The room is not clean for the 4 star.

Just the parking was hard for my mom. It was a long walk for her. Maybe offer rides from the parking to the front door. Otherwise all was well! Beautiful decorations for Christmas. Beautful property and rooms! Louis at the front desk was great!

The loudest elevator in any hotel I have ever stayed in. Major mechanical issues that shake the whole building. It sounds like someone operating a jackhammer in the middle of the night.

I thought the room was nice and clean. The staff was very friendly but the water pressure was not good in the sink or toilets. Within our three night stay, we couldn't flush the toilet for a whole day. We had also asked for new sheets and towels after the 2nd day and were given a bag of towels, set on the bathroom counter and no clean sheets.