Guest User
October 22, 2023
First time to Kefalonitis Hotel Apartments, in fact to Cyprus, and we were a bit apprehensive after reading the mixed reviews. Following a late night arrival, we were greeted by Ted, who quickly checked us in and then showed us to our rooms, carrying one of the heaviest cases up to the first floor apartment, before showing us how everything worked and leaving to show the rest of our party to their room in another block, but before he left, he said the bar was open if we wanted a drink (nearly 1am now). We left our cases in the apartment, and went back downstairs and around the pool to the bar, where Ted returned a few minutes later, and the rest of our party joined us shortly after. Fantastic start, and that is how the rest of the holiday went. The hotel is (in our opinion) in a great location - close to numerous bars and restaurants, and within 15-20 minutes walking distance to supermarkets, shopping centre, Tombs of the Kings and the harbour. We had no issues with any of the staff, Lilli manning the bar during the day, Dimitris during the evening, and Ted taking the graveyard shift (his wife also did a few stints in the bar as well). The owner Nicos was always polite, yet I can see why people may have felt he was arrogant as he kept himself to himself, but if you make the effort to acknowledge and speak to him, he always responded politely. His wife always greeted us with a smile, and took time to speak to us every time we went out or came back. Travelled with Jet2, and Cheryl the rep always walked around, giving ample opportunity for holidaymakers to talk to her, and was wonderful when our 7 month old grandson fell off the bed and we needed to get him to a hospital to be checked over. Every time she came to the hotel, she would come and find us to see how he was. Nicos and his wife also asked about him every time we met them, and asked if there was anything could do to help. We also had a couple of young lads that thought it was funny knocking on doors and running away, whilst their parents went for drinks outside of the hotel. When this was reported to Nicos, he said he had been accused of being rude when he had tried to bring it to the attention of the parents, so I spoke to Cheryl, who in turn brought it to Maria's (Nicos's daughter) attention, and appropriate action was taken (threats of being kicked out). A pity some think it is ok for young lads to be left to do what they want. at the expense of others. The only downside of the accommodation was the usual around the pool these days - the reservation of sunbeds early in the morning and then being left unused until mid afternoon, and the number of people playing ball games in the pool (without regard for others using the pool, including young children and babies). Although there were signs around the pool indicating this was not allowed, it was not enforced. Overall, you get what you pay for, yet we thoroughly enjoyed our 2 weeks at the Kefalonitis, and would definitely go back.