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With all the lockdowns of Covid and everything this past year has brought I have reflected on past travels and been meaning to get back to my reviews. I was here March 2020 with a friend. I had booked two rooms (1 each) and I was disappointed with the receptionist when I approached him about the noise of the room at the front after my first night stay with the idea of asking if I could downgrade my room from the most expensive to one of the smaller ones at the back, but he took everything as personal. His reaction was off the wall, he was so incredibly rude and nasty that I was shaking, I am quite diplomatic but I was surprised, I was thinking 'Do you speak to your Mother like that”, I was floored. My career has been in customer service training, in very difficult cases, this was not difficult and yet he went nuclear. He insisted that they had double glazing. They DO NOT but yes a 2nd pane of glass was added but not true double glazing and it did little to give me a good nights rest. I mentioned that maybe if one was from a big city noise would be no issue, but Im not from Sydney. I hope this person is no longer working for the hotel. He was not a good ambassador for it. I did finally insist on speaking to the manager, which he did not want me to do, who greatly helped with my move. But the scars of this visit, really are still there. My friend never knew about these issues, she arrived the following day, I was not happy to stay here but did so as to move would've caused issue with her. The manager at the time however was professional. Im sure I've seen reviews mentioning this rude staffer but it certainly looks like they are not here now. All I can say is in my experience it was not a good one, and on that I can't recommend it. I have never ever in my decades of traveling been treated by anyone so aggressively, I still fail to understand this entire episode and hope when travel is back I can go to a place where the welcome remains with me for all the right reasons. If this issue had been resolved nicely, calmly like an adult Im sure the rating would be much better..Rooms are small but clean and the back rooms are quieter....

OH! Firstly it is important to note that we chose Oxford House because of its close proximity to St Vincent Hospital. We would normally chose a large chain hotel with the added comforts because, well, who doesn’t like the nicer things when they travel. Oxford house is definitely not your average hotel. Its boutique, artsy, personal feel is felt throughout the entire property. From the second you enter Oxford House, no matter who is at the reception desk, you can guarantee your greeting will be warm and welcoming from the very first encounter. Any interaction with staff thereafter is as warm, friendly and genuinely caring. I read reviews (as you do) prior to our stay and a lot referred to the level of customer service. I, personally like nice linen, a comfortable bed, a good pillow, a pool, view. You know, that sort of thing. Oxford House ticked all my boxes above but it also ticked a box that wasn’t super important prior to this stay. It’s all about the customer service. We loved all the staff but our absolute favourite ladies were Carla and Alisha. Nothing was an effort for Carla and let me tell you, she’s got the skills to get things done. Our trip was complicated with hospital trips several times a day and we were filled with emotion and exhausted . Walking back through those doors of an evening, almost felt like home. Carla was particularly lovely and my 10 year old daughter adored her. By the time we left I felt like I had made a friend. Hotel was wonderful but Carla brought it up that extra level.

With a stay at this vacation home in Sydney (Paddington), you'll be a 3-minute walk from Sydney Cricket Ground and within a 5-minute drive of Hyde Park. This upscale vacation home is 2.7 mi (4.3 km) from Circular Quay and 3 mi (4.8 km) from Sydney Opera House.Make yourself comfortable in this individually decorated vacation home, featuring a kitchen with a full-sized refrigerator/freezer and an oven. Complimentary wireless internet access keeps you connected, and a flat-screen television is provided for your entertainment. Conveniences include a separate sitting area and a microwave.