Delta Hotels Orlando Celebration

Worst hotel in the world. Avoid this place at all cost 1. I was double charged for the destination fee even though I’ve paid for it through the app. The reception that addressed us was extremely adamant and aggressive on charging us when we came to clarify on this issue…On the first night we clarified with reception and the man that addressed it was confused and adamant on charging us until another lady came and whispered something to him. He then clarified and said it would be refunded back to us. The next night I checked my bank account and noticed another destination fee was charged for the second night even though once again we’ve already paid for it on the app. So I went and clarified with him again and he could not give a proper explanation, one moment he said the fee charged on the app was different and the next moment he said it’s the same destination fee. Yet, they still charged us twice. It seems that he is bad at his job and it felt like a hostile situation. 2. We had booked the free hotel shuttle to Magic Kingdom but the bus was at least 15minutes late and we decided to call an Uber. Soon after, the bus came and just as we were about to board and cancel our Uber, one of the staff outside gave us advise to take the Uber as the shuttle would be slower since it had to make a stop and we had to take the monorail whereas the Uber could just avoid all that hassle. So we took his advice and waited for our Uber to come but as it turns out the park did not allow the Uber to enter directly and because of that we had to make a big detour to stop at the same area as the shuttle which was already there and we had to get down to take the monorail…so essentially the hotel made us pay a $15 Uber for a slower ride when we could have gotten a free shuttle that would’ve saved us more time. 3. Small issue but this is the first hotel I’ve been to that didn’t provide any toothbrush or toothpaste. It was likely that we had to request for such basic amenities to be provided but at this point where the staff was already so hostile we decided to just use our own ones. Overall, the service and attitude of the staff here have been consistently terrible. I do not know how this is under Marriot. In my opinion the front counter that addressed us should be fired based on his attitude and how poorly he handled the situation.

THEY GO INTO YOUR ROOM WITHOUT PERMISSION!!!!! The cleaning lady went into my room twice, even though I had the do not disturb sign, the first time I noticed because they only took the garbage out, the second time they even put the do not disturb sign inside my room and took the garbage out again, I went to the front desk the only thing they did was sent an email to management. Definitely will not be staying here again everything else was fine, but they don’t respect privacy, luckily nothing was missing but they don’t respect privacy.

The hotel had a bad smell, especially in the hallways. It was a wet chemical carpet smell. Definitely need to update everything besides the entrance. Also Starbucks automatically charged 18percent tip without telling you when you use the $25 voucher given by the front desk.

The outside pool areas were clean and well organized. Many lounge chairs and umbrellas were available. There is poolside service, but it is quite slow as there was only one waitress. The prices are fairly expensive so it was nice to be able to charge them to the room. Towels are available at the pool. The restaurant had a nice hot breakfast buffet, but at $25 per person, We expected more. The outside of the building looks older but most of the rooms were recently renovated except for doors (the bottom of our bathroom door was cracked, peeling and looked very rough). The photos on the website are much better than what you get in real life. It took a very long time for our room to be cleaned (happened around 5:00 pm each day) and on the third day, the cleaner didn’t make our beds, empty the garbage, or give us the complementary water bottles. The bathroom is small and there were small bugs (either ants or fleas) that kept coming from underneath the door’s baseboard. We killed about a dozen and left the lights on to try to deter them from coming out while we slept. Happily, we found no bed bugs as we checked under the mattress covers after seeing the ants/fleas in the bathroom. There is a $25 per day resort fee. Parking is about $22 for self-park.

Please change the AC, the noise was terrible and the front desk guy was not so friendly, and in the morning around 9-930 the cleaning lady knocked the door asking at what time we'll leaving, the check out is at 11 AM, please respect the Guess!

This property is in desperate need of makeover. The lobby area was beautiful but the rooms were pretty gross. You can tell that the toilets had damaged the walls and it was not properly restored. Doors need repainting carpet was really dirty. I feel really bad for the staff who were all so nice but both rooms were pretty yucky. The staff doesnt really have any control over the rooms...whoever owns this need to invest in repairs.

One day didn't do housekeeping nor replenish towels, another day didn't replenish towels.... Called numerous times for assistance. Then management provided poor customer service in assistance in freezing an ice pack for medical travel. Checking in took forever, noticeably understaffed and trained.