I wish I had more nice things to say about our visit to Rosen Shingle Creek. Overall it was a nice stay, but little negatives piled up throughout, resulting in this average review. I brought my family along with me for a very large conference being held at the Orlando Convention Center, and the RSC was an official conference hotel, so many attendees were staying here. PROS . The staff! Overall, wonderful, friendly, engaging and responsive. Shout out to Heather and Mike at the Cat-Tails bar and poolside service. We had an Amazon Fresh order scheduled (there is a small fridge in the room) and the bell stand delivered it within 5 minutes of us requesting it. My mom and niece were also staying at the hotel, and the front desk attendant thoughtfully placed our rooms right next to each other. . Conference management. We had a great conference rate and the acknowledgment of our (significant) presence was thoughtful. Overall, the team was well prepared for several hundred attendees moving around the property. CONS . Rooms NOT that family friendly. I have a real issue with hotel bathroom designs that aren’t accessible for kids. I had to drag the ottoman into the bathroom area so my youngest could reach the sink. A huge leather ottoman in the bathroom is not ideal. . Substandard housekeeping. I asked for laundry bags from our service provider and was told they weren’t available. She pressured us out of our room one day saying she was trying to finish her shift early and upset my niece to the point of tears. Another morning, we had privacy lock and sign on and they were knocking at 8:30 to come in. It all felt very disconnected. . The Food. The biggest disappointment was that a resort this size, and a Universal Studios property, was such a let-down when it came to food. If you have any food allergy whatsoever, don’t stay here. The RSC makes little to no accommodation for food allergy or intolerance, which is very surprising in this day and age. My husband is celiac and other than FRENCH FRIES and VEGETABLES was extremely restricted in his food options. Only one restaurant was able to offer him gluten free bread for a burger. Food allergies are more and more common, it is unreasonable that RSC was lacking in its accommodations. In comparison to Disney properties where almost anything can be accommodated for food allergies, it was a glaring difference. Food options for children were also limited and unhealthy. After three days of eating cereal, French fries, and cardboard pizza, my kids were desperate for a freaking hot dog. None of the seven restaurants offered such a thing, but I was told they were available at the golf course snack stand. So I walk all the way out there to get three hot dogs and they were…sold out of hot dogs. Our Amazon Fresh delivery was a godsend, and there’s a Publix market at the end of the (very long) resort drive. . Universal partner means what?? One afternoon we wanted to head over to Universal City Walk. Unfortunately, this
Excellent
90 Reviews