Our stay got off to a bad start when we were given a ground floor garden view room whereas we had reserved and paid for an upper level, unobstructed Ocean View room. The front desk receptionist, Kimberly, was rude and refused to address the issue. We were later given a second floor garden view room which had a sparing ocean view.This after refusing to accept the ground floor garden.
The safe malfunctioned and we had to call daily for it to be opened. Yet no maintenance technician was sent to service it. Housekeeping was terrible. Day 2 we had to call for clean towels and toiletries. Day 3 the room was not made up at all. We again had to call regarding same. On check out day, we decided to lock our valuables in our car before breakfast to avoid the safe issue calls. When we returned to the room to freshen up for check out, we found the stuff which we had left for that purpose, ransacked! Cosmetic items were stolen and security was called. Our contact was taken with a promise to investigate. Nothing happened, and when we tried to get audience with the Manager, he walked by saying he was busy!!!! Will NEVER book another Riu property.