Palm Beach Resort & Spa

The hotel environment is great, I like it very much. I originally planned to stay for only two nights, but I liked it so much that I stayed for 3 more nights.

● the first contact with the assistants at the airport was comfortable and gave us our first smiles; ● the welcome at the resort was original and cheerful; ● the first entry into the room made us say: "wow" (I won't reveal the details). The structure is very well looked after in every detail; ● Daily housekeeping was impeccable; ● the chef of the restaurant did not make us miss the excellent Italian food and some reinterpretations of local food; ● Veratour director and assistance always present and available; ● very present animation, never, never and never intrusive. Very respectful and made us experience a peaceful and friendly atmosphere throughout the trip. ● the only sore point, in addition to some stomach pain, ....was having to say goodbye to the "friends" who were animators... Antonio is the group leader of an amazing staff, he himself put himself on the line in everything and for everything, fulfilling our requests between games, songs and dances, supporting, among other things, our collaborators

Splendid village within reach. Very large and comfortable rooms with terraces overlooking the sea. The gardens look like works of art. The entire staff is wonderful. Thanks to Alessio who assisted us in everything including the seat on the return flight that we could not book online. Amazing Jennifer and all the Veratour entertainment staff. Thanks to the chef who cheered us up every day with his homemade pasta dishes. The excursions were excellent and the guides were always kind and with a smile. In short, an unforgettable holiday. PS don't forget the mosquito repellents...

We stayed at the Palm Beach from April 16th to 23rd. The village overall is good, very well looked after, the rooms are spacious and the cleanliness is excellent. The staff is very kind and always willing to have a chat with customers (almost all of them speak Italian). The animation is soft, never intrusive. The food is good, I would say, and a special mention goes to the Chef, who was very kind and very kindly went out of his way to please me too, in this case, the moment he was told that I am vegan. I must say that I would have still found something to eat but he also made me find some pleasant surprises! And now let's move on to the painful notes... Air conditioning, a dilemma! In the rooms the temperature never drops below 25-26 degrees and I assure you that, with the temperatures and humidity outside, they are really too many! We practically never slept well, not even one night... too hot...! All this aggravated by the fact that the power often goes out and therefore the air conditioning turns off... as a result (IF we had managed to fall asleep) we woke up completely drenched in sweat. Another sore point is that at a certain point the whole village was affected by dysentery and stomach cramps (not in all cases at the same time)....we were told upon our arrival that they are equipped with a water purifier and say blast chillers for food but evidently there is a problem.... One last thing I would like to report is the behavior of a member of the entertainment staff, who one day, talking to some customers at a table near ours , made a very acidic and completely inappropriate comment about vegans. Feeling implicated, I changed my behavior towards this person in the following days, remaining cold and detached. On the day of departure, he accompanied us to the airport until check in and, in a very childish way, greeted everyone with a kiss, including my husband, except me! It makes me laugh sincerely because it is such a childish attitude that it is absolutely ridiculous, even more so because it is carried out by a person who is carrying out a job in which he represents a company, an important tour operator like Valtour, and should be above day any subjective judgment or criticism towards a customer of the village. Everyone noticed and he just made a poor impression. Well, this had to be said. Conversely, special thanks to Alessio, the Valtour manager, an exquisite person, kind and always available to listen to everyone with courtesy and patience.