Firstly we were put in the wrong room, and when I went to let them know, at first I was told that I was wrong and the room was as described (until the person came and had a look, then we were offered another room).
The new room was much better until we went to bed and found there was a lot of sand in the bed (we had not been to the beach, and I had come straight from the shower).
We understood that they were understaffed, but that doesn’t mean we have to accept sand in the bed & chips in the corner of the floor.
On the upside, the pool and the location were lovely, the staff were very busy but nice, and there was plenty of undercover parking which was also great.