Hotels near United States Custom House, New York

I just stayed at the Motto in Times Square for the weekend, and had a great experience. First, let me say that I was born and raised in NYC (I live about 30 miles north of NYC now), so I know the NYC area very well, and it was such a joy to experience the city as a ”tourist” for the weekend. The hotel is in a great location near Times Square, where access to public transportation is very easy, as well as to restaurants, and Broadway shows. The hotel is very efficient and modern. The rooms are cozy, and very comfortable. The service is excellent, and the breakfast menu is delicious. I very much enjoyed my stay at the Motto in Times Square.

I booked a room at the last minute after my flight was cancelled, and was so impressed with everything about The Local. They were so helpful and accomodating, from my initial phone call, to letting me check in early when a room became available, to booking a cab to the airport early in the morning, at their discounted rate. The Local is situated near the iconic Gantry Park, and is walking distance from shops and sights. The rooms are well designed and super clean, and the lobby has everything a traveller needs, from computers, printer, charging area to a bar area, comfy couches, local art...and my favourite: a roof top lounge area with views of the NY skyline and Queensborough Bridge. I highly recommend staying here!

The West Side YMCA is definitely a no frills place to stay, but the location is excellent. You're right next to Central Park and Columbus Circle. Times Square is an easy walk south. We stayed in 2 different rooms. The first had a bunk bed and was quite small, but the bed was comfy and the room was clean. It also had a small TV and fridge. We had a semi-private bathroom, which was down the hall. This meant we had to scan our key on one of the bathroom doors to get in, but once inside we had privacy while we got cleaned up. The bathrooms were kept clean and tidy. We were able to upgrade the second half of our stay to a room with a larger bed and an in room bathroom. Again, this hotel is no frills. It can be rough around the edges, but it's clean and comfortable at the end of a long day of sightseeing. We did not have time to take advantage of the gym, the pool, the sauna, and stuff like that, but they looked nice. I'd recommend the West Side YMCA. If you're visiting NYC, you should be out doing stuff, not sitting around the room. It was everything we needed it to be.

We were so pleased to stay at the Best Western even without any reservation. The hotel was clean, comfortable and everyone was kind and professional. The breakfast was delicious and I recommend it. We encountered a very pleasant employee by the name of Angelique. She literally made us feel at home and that’s what every visitor appreciates. The price was affordable especially in this time which is hard to find. So we give this hotel 5 stars which we rarely do.

is ok, fairly clean, friendly and helpful stuff, 24 hours reception, can check-in at any time. next to the train track, very noisy, AC inside the room but makes noise, you cannot sleep without earplugs, unless terribly tired like I was. Felt very safe in the area, I arrived at 02:00 am using the subway, and left 03:00 am with no problems. shop right next to the hostel. across the road other shops for food which are cheaper, only a short train ride to the main attractions. Large kitchen, 2 large fridges, pool table, large seating area in the basement too noisy because of the train track next to the window, noisy AC, no lift, steep stairs, cleanness of toilets was not to the best.

A new hotel, not far from the subway. The only restaurants around are McDonald's and supermarkets. The supermarkets also have a variety of stir-fried food. If you don't sleep well, some rooms here will hear the sound of the subway or the voices in the corridor of the next room. The good thing is that when I arrived after 12 noon, I checked in for free and stayed for two nights. The second night was very quiet and I was not affected by the neighbors. Closer to the airport.

During my week-long stay at Hi New York hostel from December 14th to 21st, I found the overall experience to be quite enjoyable. The check-in process was seamless, thanks to the ever-present front desk staff who were helpful and efficient, ensuring a smooth start to my stay The proximity of the canteen and cafeteria next to the reception area added to the convenience. The cafeteria offered a delightful selection of freshly baked goods and various beverages, making it a pleasant spot to unwind. While I explored nearby Bodegas for budget-friendly groceries, the hostel's public kitchen became my go-to for preparing breakfast and dinner. Although the communal kitchen occasionally suffered from post-use neglect, the dedicated hostel staff ensured it remained clean and well-equipped. The cleanliness of the shared facilities extended to the toilets, which were consistently well-maintained and stocked with amenities. This attention to hygiene contributed significantly to a positive overall experience. Despite booking a bed in a 12-bed room, I was pleasantly surprised by the spaciousness and the daily cleaning routine carried out by the diligent hostel staff. Adding to the positive experience, the Hi New York hostel's location proved to be exceptionally convenient for exploring major destinations. The hostel's close proximity to a subway station, just a 2-minute walk away, made traveling around the city a breeze. This accessibility enhanced the overall convenience of my stay, allowing me to easily reach and explore various attractions without any hassle. The strategic location near the subway station was undoubtedly a valuable asset for anyone looking to make the most of their time in the city. In essence, Hi New York hostel provided a comfortable and budget-friendly accommodation option with its friendly staff, convenient amenities, and well-maintained communal spaces. My stay was marked by a harmonious balance of affordability and quality service.

We were at this hotel for one night. There was a power failure which affected the hotel, and of course, this was not the hotel's fault, although it did result in inconvenience and discomfort to our stay. In addition, some guests were having a noisy party just outside the front entrance which was loud enough to keep me awake in the middle of the night -- our room was a few floors up overlooking the party. I felt that we deserved either compensation or credit for a future stay at a Hilton property, so I went to speak to the manager in the morning. However, there was a long line of people waiting to complain to the manager, and we had to leave, so I didn't get to speak with him. I subsequently emailed the manager 3 times to ask for compensation and he never replied. I called 5 times and the manager was supposedly never there. Finally, I spoke to the assistant manager. He listened attentively assured me that someone would get back to me. That was two weeks ago. I am very disappointed in this poor customer service and unprofessional behavior of their managerial staff.

Excellent customer service, clean room and as soon as we got to the room they called us from the reception to ask if everything was to our liking 🤩

Very nice hotel inside, being in Chinatown it caters primarily aimed at Chinese clientele, hence it was difficult for us to find many options of vegetarian breakfast. Having said that, there was always fruits, breads, toasts, etc the standard staples so no complaints. Reception staff weren't too welcoming as they seemed to just get you past their desk, not sure whether that was racism or just the culture. Rooms are nice and spacious and location of hotel is very convenient for travellers depending on public transport. Several of chinese eateries right at the doorstep.