Royalton New York Reviews

The location of the hotel is very good. It is only 200 meters away from Times Square. It is very convenient. The facilities and facilities in the rooms are above four-star standard. The American-style bar lobby is amazing. I will definitely choose this hotel again when I come to New York.

One of the best parts of my stay were the staff. When I mentioned my room got no natural light Marco gave me one that did. He offered me an umbrella before I even asked. Another front-desk person quickly arranged for a fridge when the cooler broke down and the gentleman who installed it was lovely. Overall I truly appreciated all of their kindness.

It's ok, but it would require a surface renovation. Quite small rooms (for us).

We loved staying at the Royalton but it is odd that the hotel has no restaurant or bar. However, we knew that when we booked so it wasn't a problem. Other than that, we had a lovely big room and the staff were great. We would definitely stay here again.

This was absolutely hands down the best hotel that we have ever stayed in when in NYC! Great location, beautiful warm decor, clean, super friendly staff, loved it. No complaints whatsoever. Is definitely our new go to hotel when in the city!!!!

Property is perfectly located, just outside of Times Square but walkable distance. Everything was perfect and service was too much, much attention to detail and available for every hour! Will choose it again and recommend it ❤️

Good location. A bit outdated. Nice lobby/lounge area. Wishing there would've been an opportunity for a drink in that area.

I had one of the most amazing experiences I have had in NY to date staying at this hotel. It was clean room was beautiful and staff 10/10 so helpful especially Stefano at the front desk he is a Gem TRULLY an asset to the hotel

Great location

nice property,nice location but needs some improvement, like coffee on the lobby even if its for sale. when in need of some ice i request some in the lobby i was told some will bring it up to the 14th floor, NEVER happened 1 1/2 hr later went to lobby AGAIN, the lady at the desk said ill get some so i followed her and she ill bring it up to you, NEVER happened and for the 3rd time came down to the lobby 1hr later and the bucket of ice sitting exposed on a coach, other than that it wasnt that bad

Somethings could be better for this hotel i definitely think it needs abit more love pumped into it. But ill say this my stay was enjoyable. My room which i had upgraded by Management's Front desk since the tv wouldnt connect to my phone. The upgrade was definitely something to talk about. The room was clean and well prepared. The Front desk concierge, the short bald headed guy with the glasses i cant remember his name was definitely professional and on point with answering questions and providing great customer service, hats off to him. Ill definitely be flying it again and staying at this hotel. Hope the next time the bar and restaurant is open that would make it even better. Great job to the Maintenance staff that helped with my tv situation cant remember his name but i think he had a Jamaican accent. Great job to everyone... I'll definitely be back.

Was in good walking distance. Frig in the room was broken. It was fine. We weren't in the room mych.

Fantastic location. The facility is a little old, but it’s quiet and comfortable, overall is a great experience.

A bit run down but astounding location and nice room.