Find Best Hotels in New York

"Excellent experience. Guest services was top notched and very helpful. Rooms were clean and convenient location (also sound proof so we slept really well). If I needed anything, they were prompt to help and take care of reasonable requests. We had some sort of glitch on the initial check-in period but Jennifer was so sweet and handled it like a champ along with letting us check in early due to the room being ready. They even let us leave our luggage in locker room (after we checked out) so we could explore some more prior to leaving the city. What more can you ask for? Highly recommended! "

"Very good rate I got and very good attention! Thank you We were going to have breakfast at Le Pain Quotidien on the same block."

"The hotel service is very good, the location is convenient, and the room is spacious."

"Great location….but that’s what you’re paying for. Check in was fast and the staff were welcoming and friendly. There are umbrellas to use in the rainy weather and the front concierge staff are happy and greet you nicely. The location is convenient- close to all main sites of NYC but just far away enough from the noise and bustle so you can have a peaceful night’s sleep. Air conditioning can be adjusted as our room got a little too cool for our comfort. The luxury king room high floor itself is disappointing. Quite a bit more in cost compared to a standard king room, the room doesn’t have any fabulous views or even a bathtub that can accommodate someone comfortably. One website advertises the luxury king rooms have a ‘spa bath’. This is fact is not true and incorrect. Room slippers are very nice and there are enough towels for 2 people. Pillows are too soft and the room furniture is tired-looking. Some peeling wallpaper as well indicating the need for a refit. For the money, there’s no breakfast either and if you wish to extend your checkout after 11am, it’s $100 for 1-3 hours. A bit rich, considering you’re better off getting a lounge pass at the airport or simply go for a walk around this amazing city. To compensate, there’s an awesome diner 50m from the hotel that serves fantastic breakfast, lunch and dinner. Bathroom products are lovely- Balmain and there’s only 1 bathrobe in the room, which I thought was strange, considering the booking was for 2 people. No minibar either… why is this?! I would stay again simply because of the location but I would not pay for the luxury king room high floor again, as it’s not worth the money. Keep the location but take a standard room."

"It's located in the center of New York, so it's easy to get around. The room was small so it was a bit inconvenient to leave luggage, but the hotel itself was clean and nice. Recommended for those traveling alone!"

"Excellent location within a short walk to almost every subway line. Unfortunately that means it can be a little loud, but it never woke me up. Incredibly friendly staff are always on hand, 24/7. The included breakfast is more than adequate; bagels, juice, yoghurt, pastries. The room has a good shower, comfy bed, and good TV with chromecast-ability."

"Twin room, okay. The rooms in New York are simple enough, with no computers or chairs. Sit on the floor. The cleaning staff are all Chinese, with good attitudes and serious work. The surrounding facilities are first-rate: banks, food, Mart, and mobile phone cards. Solved on foot. The surrounding area is full of various styles of food."

"Location, location, location! The main attraction is a prime location, which is equivalent to Nanjing West Road on the Bund in Shanghai. The room area is large on Fifth Avenue, but it is much smaller than the storefront and the front desk, and you may even miss it if you pass by. After moving in, you can go shopping in Times Square, overlook the night view of the Empire State Building, appreciate the giant Christmas tree in Rockefeller Plaza, and eat barbecue snacks in Korean Street. It is very convenient. The bathroom uses the famous French fragrance brand Diptyque. Glass bottled water is very environmentally friendly. When you call to order water, 5 bottles will be delivered in a large paper bag."

"Our best hotel in NYC - very satisfied with the people who work here and also the service.. I would like to stay here again and in other countries I always liked Westin but the recognition of the brand image has been better!! I give 6 stars out of 5!"

"I would rate the hotel adequately nice. However, a state of readiness of the room and the room's amenities (desk and a/c or heater) are in a poor state compared to the hotel's rate of $450 a night. When I got there, a wall-mounted/foldable desk was not in state for immediate use. I had to call a maintenance to do a quick computer work. If a check-in time is 16:00, I expect furnitures to be working. Overall, the room design is cute (somewhere between boutique and small studio room without a fridge). And, it is clean. However, beddings were lesser qualities that I expected to come from a $450 a night hotel. It is comparable to the ones from Holiday inn's or average hostels. They were thin also. Definitely bring pajamas if you are sensitive to cold. A heater here makes a noticeable vibration with bothering noise. I was too tired from waking up from it. But, it is quite a bother when you are just relaxing. Other than that I really like the overall design of the room and facilities that come with the room. However, quality of amenities are not really upto the standard of the rate of the hotel. Purely it is a business trip that prioritizes convenience in terms of location. I would not mind booking this place if I were to travel alone. However, for a couple, I would not since it is quite small. Overall, single traveler would like it but for a couple may be suffocating (double room)."