The location was excellent , right in the heart of balcon d'europe , busy and lively, the room was average but adequate , dissappointed that the room did not have at least a small fridge, some staff were pleasant and friendly , a couple were rude and ignorant, the coffee machine at breakfast was broken for a couple of days leaving staff to make the coffees behind the bar , the young lady when asked tutted and shook her head , she clearly did not want to make the coffees, when i asked for a second cup of coffee she angrily said " NO" i was astounded !!