Guest User
January 3, 2024
The hotel is situated above Sun Moon Lake with fantastic view if you booked the lake view room but the room charge is quite expensive for this room type. The hotel is quite old. The room is spacious and the bed is comfortable. However the room lights are a bit dim. It is a bit irritating to take a bath because the water pressure of the bathroom is very low. Check-in process is smooth. There is no luggage rack in the room. When we asked for it, the staff told us to put the luggage on the floor as no luggage rack was provided. We asked for two additional hairs to put on our luggages, the staff told us additional chairs might not available. We insisted not to put our luggage on the floor as it is hard for the senior to pack the things in the luggage. Finally, the hotel provided us the required luggage rack. We asked for two additional blankets. Again, the reception staff replied only one blanket could be provided and if we wanted to have additional one, we needed to call again later. We booked two rooms and asked for two additional blankets are reasonable. At last we called two times for two additional blankets. Breakfast was ok but lack of staff to refill the food, even no spoon was provided despite our several requests. We would consider booking other hotel if we come back to visit Moon Lake next time