The Ritz-Carlton, Nanjing

The Ritz-Carlton, Nanjing Reviews

The Ritz-Carlton, Nanjing

No. 18 Zhongshan Road, Nanjing, ChinaView Hotel Details
The Ritz-Carlton, Nanjing
The Ritz-Carlton, NanjingThe Ritz-Carlton, NanjingThe Ritz-Carlton, Nanjing
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The Ritz-Carlton, Nanjing Guest Reviews

4.7/5
Amazing
2113 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(2113)
Positive reviews(2066)
Reviews with photos/video(683)
Tasty food(126)
Convenient for shopping(83)
Luxurious(65)
Great location(38)
Loved the night views(29)
Great swimming pool(23)
Excellent afternoon tea(17)
Negative reviews(47)
小A
Deluxe King
Stayed in Dec 2023
Family
8 review
5.0/5
Outstanding
Posted on Dec 31, 2023
A fabulous stay! We took our daughter and went with another couple and their son for a short getaway. The location and amenities were excellent. The breakfast and dinner were delicious. Overall we had a very pleasant time and hope to go back.
Response from Property: Dear _AP430786****, Thank you for choosing to stay at The Ritz-Carlton, Nanjing and all of your sweet comments. Looking forward to welcoming you back in the near future! Have a nice day! Mindy Director of Quality and Guest Loyalty, The Ritz-Carlron, Nanjing
kaishengyu
Club Deluxe Twin
Stayed in Mar 2023
Couples
9 review
5.0/5
Outstanding
Posted on Jun 18, 2023
We really enjoyed live there. First we were little surprise that personal hosted manager introduce us every thing which might be interested to us. He is a very warm and kind person. When we asked him about a museum. He used his own break time to get all information we need. We highly recommend this RitzCarlton. The executive lounge is also great,food and view. Services were excellent.
Response from Property: Dear kaishengyu, Thank you for choosing to stray at The Ritz-Carlton, Nanjing! I feel appreciated to know you have a good experience here and all your compliments will motivate us to create service excellence for each and every guest! We look forward to welcoming you back in the near future! Mindy, Director of Quality and Guest Loyalty, The Ritz-Carlton, Nanjing
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Deluxe King
Stayed in Jun 2023
Couples
9 review
5.0/5
Outstanding
Posted on Jul 8, 2023
Good service, nice room and excellent souvenir from the staff
Response from Property: Dear _GG329387****, thank you for choosing The Ritz-Carlton, Nanjing! We appreciate your recognition and apprisal. ​We are looking forward to welcoming you back in the near future! Have a nice day! Mindy, Director of Quality and Guest Loyalty, The Ritz-Carlton, Nanjing
Guest User
Deluxe Twin
Stayed in Aug 2023
Friends
15 review
5.0/5
Outstanding
Posted on Sep 7, 2023
What can I say. Love it.
Response from Property: Dear M246289****,Thank you for choosing to stay at The Ritz-Carlton, Nanjing! It's our pleasure to have you here and we are looking forward to welcoming you back in the near future! Have a nice day~ Mindy Director of Quality and Guest Lotalty, The Ritz-Carlton, Nanjing.
Abbiebi
Deluxe Mountain-view Double Room
Stayed in Dec 2021
Couples
4 review
5.0/5
Outstanding
Posted on Jan 24, 2022
Key highlights: - location! Right next to Deji Plaza which has a wide selection of shops and restaurants and is even connected to the Xinjiekou subway stop - great service. Felt attended to and everyone was polite and smiling.
Response from Property: Dear Guest _WeChat****..., thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this positive feedback. I'm more than delighted to know that you've been fully engaged by our Ladies and Gentlemen during your stay. In your 'home away from home', we look forward to serving you again in the nearest future. Stay safe and wish you happy Chinese ***** New Year ahead! Mindy Xia, Director of Learning & Quality, The Ritz-Carlton, Nanjing
Jennifer Leigh
Deluxe Mountain-view Double Room
Stayed in Jun 2022
Friends
8 review
5.0/5
Outstanding
Posted on Jun 10, 2022
This was my first stay at any Ritz-Carlton property, and it was a wonderful experience. I fully expected the facilities to be stylish, and comfortable, which they were, but what made the stay extraordinary was the staff. Any member of the R-C team I encountered went out of their way to be pleasant and make me and my friends feel welcome. From the reception staff, to the staff in restaurant Lavendula, everyone was so friendly and helpful. I look forward to a return visit and know that I will encounter the same wonderful staff. The location is perfect, the views incredible, the food delicious, and the people, perfect. Thank you.
Response from Property: Dear _TTUS49****...,Thank you so much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this extremely thoughtful feedback about your stay. It is our great honor to hear that you are satisfied with the stay experience, and it also makes us more motivated to create an unforgettable Ritz-Carlton experience for every guest. Once again, thank you for your time and comments and look forward to your further stay with us! Have a nice day! Mindy Director of Quality & Guest Loyalty The Ritz-Carlton, Nanjing
Guest User
Premier Lake-view Double Room
Stayed in Jun 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Jul 3, 2023
Great
Liuzhixiang | Frank Liu
Deluxe King
Stayed in May 2024
Business travellers
106 review
5.0/5
Outstanding
Posted on May 28, 2024
The best Ritz-Carlton Hotel in China! The best view: A bird's eye view of Xuanwu Lake Jiming Temple, the daytime and night views are the best in Nanjing; The best location: Nanjing's most prosperous Deji Plaza is just downstairs from the hotel, the owner is Deji Group, and the hotel's proprietress is Fan Bingbing; The best service The staff quality and service details are the best in Nanjing, the dishes are first-class, the design of the two Chinese restaurants is invincible, and the executive floor has champagne and Spanish 5J ham to drink and eat! The art collection is the best in China, and the hotel's art display is all works by big names!
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6/11
Response from Property: Dear guest, thank you for describing our hotel as "the best". The detailed comments and pictures you took the time to write are a recognition of us and the driving force for our continuous improvement. We look forward to your coming back often~ Mindy Director of Quality and Customer Loyalty The Ritz-Carlton Nanjing
ZhizuchangleYXL
Club Deluxe Twin
Stayed in May 2024
Family
44 review
5.0/5
Outstanding
Posted on Jun 2, 2024
After two nights of checking in, Nanjing Ritz is indeed worthy of its reputation as the "ceiling" ~ The executive lounge offers five meals a day, 5J ham and honeydew melon, and duck blood vermicelli are must-eats!
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Response from Property: Dear Zhizuchangle YXL, thank you for choosing to stay at The Ritz-Carlton, Nanjing and for your high evaluation of us. We will continue to work hard and look forward to your visit again~ Mindy Director of Quality and Customer Loyalty The Ritz-Carlton, Nanjing
Pcom
Deluxe King
Stayed in May 2024
Business travellers
114 review
5.0/5
Outstanding
Posted on May 29, 2024
Very good stay experience! I have stayed in many Ritz hotels, and Nanjing Ritz may be one of the best. The decoration of Ritz is still classical and luxurious. The hotel feels quite new and good. The receptionist on the 38th floor was very enthusiastic and arranged the room very efficiently. The view from the 47th floor can overlook Nanjing City, which is very spectacular, and the Yangtze River in the distance is clearly visible. Below the hotel is Deji Plaza, which has many big brands and is very convenient for shopping. Walking along Changjiang Road, you can reach the entrance of the Presidential Palace in less than 20 minutes, and it only takes about 10 minutes to take a taxi to Confucius Temple. By the way, the pasta in the lobby bar is good and worth recommending! The breakfast style is very complete, but I really can't eat too much, so I only picked a few, which is still good! Overall, it is highly recommended! ~
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6/8
Response from Property: Dear Pcom, thank you for choosing to stay at The Ritz-Carlton, Nanjing and for your recognition of us. We will continue to work hard to do better! We look forward to serving you again! Mindy Director of Quality and Customer Loyalty The Ritz-Carlton, Nanjing
Anonymous User
Deluxe King
Stayed in May 2024
Couples
25 review
4.7/5
Amazing
Posted on May 27, 2024
The hotel is in a very good location, with direct access to Deji, comfortable floor height and lighting, and the swimming pool looks good, but I didn't have time to swim. The amenities are Diptyque Fig, and the toilet is TOTO Washlet. However, as a top luxury new hotel in Nanjing in 2020, the shower and hair dryer are badly rated, at least they should be Hansgrohe and Dyson, right? The mini bar is also fully charged? ! Finally, I strongly recommend Pining Mansion on the 39th floor, every dish is delicious!
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Guest User
Deluxe King Lakeview
Stayed in May 2024
Friends
4 review
5.0/5
Outstanding
Posted on May 28, 2024
The lake view room has a great view, overlooking Xuanwu Lake and Jiming Temple. Shopping is convenient, and the hotel is directly connected to Deji Plaza. The hotel is very nice from the doorman to the front desk to the dining room to the guest room. The hotel interior and configuration are very colorful. Next time I come to Nanjing, I will still choose Ritz-Carlton.
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Anonymous User
Deluxe King Lakeview
Stayed in May 2024
Friends
2 review
5.0/5
Outstanding
Posted on May 28, 2024
Nanjing, the ancient capital of the Six Dynasties, is definitely my first choice for a 🈶🌰 place to stay in during off-peak travel. The experience of this stay was as good as always, except that the breakfast in the executive lounge was a little limited, but everything else was OK. It can be delivered within 3 kilometers of the surrounding area, and there are many delicious foods around. Deji is downstairs. When you don't want to go out, shopping in the mall is also considered a city walk.
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6/7
RRbaby888
Deluxe King
Stayed in May 2024
Family
32 review
5.0/5
Outstanding
Posted on May 22, 2024
I love Nanjing, I love Nanjing Ritz-Carlton, the service is so thoughtful, we also gave afternoon tea upon check-in, small cakes in the evening, and sleep masks every night! I will come again!
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6/7
Response from Property: Dear RRbaby888, thank you very much for your high evaluation of us. We will continue to work hard and do better! We look forward to seeing you back often ~ Mindy Director of Quality and Customer Loyalty The Ritz-Carlton, Nanjing
Guest User
Deluxe Twin
Stayed in May 2024
Family
31 review
5.0/5
Outstanding
Posted on May 13, 2024
I took my mother to experience the best hotel in Nanjing on Mother's Day. The biggest feeling is that the service here is very good and considerate. Before checking in, we asked about our needs in detail. When we heard that we were elderly, the housekeeper Bettu immediately arranged a room near the elevator for us. Later, she specially sent flowers for Mother's Day, which made the elderly very happy😊. What made me happiest was that the front desk saw that I was with two elderly people, gave us an extra buffet breakfast, and took the initiative to delay check-out to two o'clock. Very satisfied. The package I bought included two tickets to the Art Museum on the eighth floor of Deji. I even saw the original works of world-famous painters such as Monet and Picasso, which made me really enjoy an art feast. It was great.
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6/9
Response from Property: Dear guest, I am very grateful and relieved to see you recognize us so much. We have always put the customer's experience first and hope that every guest can feel at home. We will continue to work hard and look forward to your coming back often! Mindy Director of Quality and Customer Loyalty The Ritz-Carlton, Nanjing