Atour Hotel Reviews
Atour Hotel
486 East Zhongshan Road (Zhongshan Dong Lu), Nanjing, ChinaView Hotel Details
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1 night
Atour Hotel Guest Reviews
4.5/5
Great
1891 review
Verified reviewsLocation4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All Reviews(1891)
Positive reviews(1805)
Reviews with photos/video(139)
Easy to get around(186)
Friendly front desk staff(152)
Convenient location(152)
Delicious breakfast(115)
Convenient parking(73)
Close to metro(65)
Perfect for business trips(19)
Good Internet(10)
Negative reviews(81)
Anonymous User
Superior Double Room
Stayed in Feb 2024
Solo travellers
12 review
Outstanding
Posted on Feb 25, 2024
The room is clean and modern. The bed and pillows are very comfortable too. All the conveniences are there. Breakfast is basic but the coffee is good.
Response from Property: Thank you very much for receiving your praise,we will keep it up and look forward to you next stay!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Business travellers
2 review
Outstanding
Posted on Apr 14, 2024
The room is very clean and comfortable. Xiayuan's service is very good. The location is also very good. It is very considerate and the breakfast is very rich.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are impressed by our front desk service, which is also the goal we have been striving for. We will continue to maintain the high-quality service level and provide every guest with a more comfortable and pleasant stay experience. Looking forward to your visit again!
Xiaoyueyue
Guestroom (Double bed)
Stayed in Mar 2024
Family
11 review
Outstanding
Posted on Apr 2, 2024
Hotel location is good and service is good
Everything you need is available ~ it’s very convenient to eat around
It's close to the subway, and the lady on the 15th floor, Fan Raoxiang, is very welcoming.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. We are very happy to hear that you were impressed with our service, which is what we always strive to achieve. We will continue to maintain high quality service standards and provide every guest with a more comfortable and pleasant stay experience. welcome next time
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Family
11 review
Outstanding
Posted on Mar 17, 2024
The location is very good. It’s very convenient to have breakfast.
Hygiene: also clean
Taking a taxi is easy.
Original TextTranslated by Google
Response from Property: Thank you for your review. I am really excited to see the customer's simple and profound praise, and they also recognize our service so much. Duoer strives to provide the most considerate and meticulous service to each customer. It brings you a value-for-money experience. Duo'er is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Superior Double Room
Stayed in Feb 2024
Business travellers
6 review
Outstanding
Posted on Feb 24, 2024
The front desk service is warm and thoughtful.
Environment: Comfortable, first choice for business trips
Facilities: Complete laundry room for convenience
Hygiene: clean and tidy
Recommend everyone to choose Atour for travel
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. We are very happy to hear that you were impressed with our front desk service, which is what we always strive to achieve. We will continue to maintain high quality service standards and provide every guest with a more comfortable and pleasant stay experience. welcome next time!
Guest User
Guestroom (2 beds)
Stayed in Feb 2024
Family
6 review
Outstanding
Posted on Feb 18, 2024
The room is quite big, which is my favorite type. It is simple yet grand. Parking may be tight due to the Chinese New Year. In addition, it is only a 10-minute walk from the Presidential Palace and not far from the Confucius Temple.
Original TextTranslated by Google
Anonymous User
Guestroom (Double bed)
Stayed in Feb 2024
Family
8 review
Outstanding
Posted on Feb 17, 2024
The room environment is good, hygienic and clean. It's convenient to go out. It's only a five-minute walk from the subway station. I will stay here again next time
Original TextTranslated by Google
Guest User
Superior Room (2 beds)
Stayed in Jan 2024
Family
4 review
Outstanding
Posted on Jan 19, 2024
The hotel is in a good location and the transportation is very convenient. It is very close to the bus and subway entrances, and there are many restaurants around. Although the other floors of the hotel are decorated, it does not affect normal use. The room is clean and hygienic. Highly praised!
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Guest User
Executive Room (2 beds)
Stayed in Jan 2024
Family
11 review
Outstanding
Posted on Jan 13, 2024
The hotel is good, and Atour is as trustworthy as ever. However, the hotel is currently undergoing elevator upgrades, so there will be some noise occasionally, but the renovation will stop after five o'clock in the evening.
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Guest User
Superior Double Room
Stayed in Jan 2024
Business travellers
3 review
Posted on Jan 3, 2024
The service was poor. I didn't have a membership, so I wasn't happy. They arranged a room at the elevator entrance for me. The key is that the environment in room 390 was not that bad. The air conditioner had resonance, so I took 3 sleeping pills before I fell asleep! The only humane thing is that you get a bottle of warm mineral water when you check out!
Original TextTranslated by Google
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Friends
8 review
Outstanding
Posted on Dec 16, 2023
Checked in on December 14th and checked out on December 16th.
Facilities: Parking will be guided. The robot is broken.
Hygiene: clean.
Environment: The elevator is being installed with new air conditioners. The floor has a decoration feel. However, there is no odor in the room.
Service: The front desk service is professional, warm and thoughtful. No need to wait to check out. It snowed on the day of departure, and the front desk carefully provided warm water.
Original TextTranslated by Google
Guest User
Superior Double Room
Stayed in Nov 2023
Solo travellers
7 review
Very Good
Posted on Nov 27, 2023
The hotel is in a convenient location. The staff is attentive. The rooms are exquisite and clean. The housekeepers take good care of the supplies. Overall, everything is very good. Very satisfied.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and sharing your stay experience. We sincerely apologize for the problems you encountered during your stay at the hotel. Our front desk staff should proactively inform you of the breakfast time when you check in, and we will retrain our staff to ensure our service is more attentive. Regarding takeout, we will consider adding robots or providing more convenient service methods. We will also strengthen the maintenance and management of elevators to ensure smoother travel for guests. We will repair the toilet door problem as soon as possible to ensure that guests can use it more conveniently. Regarding anti-hotlinking, we will strengthen security measures to ensure the safety of our guests. We will also strengthen the cleaning of curtains to ensure that guests' accommodation environment is more comfortable. We attach great importance to your feedback and will take every issue seriously and take specific steps to improve it. In order to express our apology, we will provide you with certain compensation measures and hope to gain your understanding. Thank you again for your stay and we look forward to your visit again.
Guest User
Superior Room (2 beds)
Stayed in May 2024
Other
2 review
Posted on May 6, 2024
Poor service: I booked a room for more than 1,000 yuan a night during the holidays. After checking in, I called twice to ask for a pair of slippers, but they were not delivered until I checked out.
Environment: The room is too small and the sound insulation is too poor. I can hear any noise outside in the middle of the night. I basically didn't sleep all night. I suggest that people with poor sleep don't book it.
Hygiene: There are bloodstains on the bed and hair everywhere in the bathroom.
This time I refreshed my new understanding of Atour. I will never book Atour again!
Original TextTranslated by Google
Youmeijidezaochen
Superior Double Room
Stayed in Oct 2023
Solo travellers
8 review
Outstanding
Posted on Oct 16, 2023
The hotel environment is very elegant and stylish, clean and tidy in terms of hygiene, and the front desk service attitude is also very good. It is very comfortable to stay. Moreover, the hotel is surrounded by scenic spots such as Confucius Temple and Laomendong. It is very convenient to visit😘
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. We are very happy to hear that you were impressed with our front desk service, which is what we always strive to achieve. We will continue to maintain high quality service standards and provide every guest with a more comfortable and pleasant stay experience. welcome next time!
Wojiaocilibeng
Superior Double Room
Stayed in Oct 2023
Solo travellers
2 review
Very Good
Posted on Oct 8, 2023
Pros: The service is okay, the breakfast is okay, the location is good and very close to the subway.
Disadvantages: The window is too small, the toilet is too dark, the hygiene is average, there are dark spots on the bathroom non-slip mat, the price is not cheap, and the price/performance ratio is average.
Original TextTranslated by Google
Response from Property: Dear friends, we are very sorry that we did not bring you a good stay experience. Duoer will definitely reflect on the questions you raised and make improvements! Please believe that Duoer will definitely get better and better.
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