100 Reviews
Westgate Myrtle Beach Oceanfront Resort
Myrtle Beach|0.27km from Family Kingdom Amusement Park
- [ ] We left the Westgate Myrtle Beach Ocean Front resort a few hours ago. Reservations # 16242421 & 16242422. We are owners of a Westgate timeshare and must say we are extremely disappointed with this Myrtle Beach location. As another review mentioned, the staff is impolite, the hotel is filthy, and they will charge you things after you leave that do not make sense. We had two rooms under my name and both were in different buildings- which is annoying giving we were two families with young kids that wanted to be together. One of the rooms was super dirty with cheese in the freezer and hair in the bathroom (pics attached for reference). We flagged this to several people (concierge, in house manager, receptionist, via SMS, etc) and it wasn’t until we got really upset that we had the room fully cleaned because this obviously has not been done after the previous guest left. Otherwise, please do note they will not clean the rooms during your stay due to Covid (at least this is the official message but I assume the real reason is that they are short staffed) and when I asked for the cleaning supplies to do it myself, they only brought a broom the size of a Melissa & Dug cleaning toy set - not even a real size broom and a dustpan. So, be prepared to have to clean with it the sand or others during your stay regardless of the length of your visit. Also, we brought a dog with us and paid a pet fee for it. Reviewing now the statement of the charges we noticed they charged the pet fee to both rooms. We called to ask for an explanation and we were told they assumed the pet was in both rooms, so they charged the fee to both - even when the dog never left our room except for its regular walks outside the hotel complex. So, I will be expecting the refund of the second fee that, without authorization, they charged to our credit cards. So, to recap: they do not do a deep cleaning between guests, they do not clean at all during your visit, do not offer cleaning supplies, if you ask for cleaning supplies they bring you a broom that seems from a toy set, the staff is rude, they will charge things that do not make sense, and it is expensive as any other resort in the area. We paid almost $4k for the two rooms for 5 evenings. So, do yourself a favor and book somewhere else. We did it here since we thought we were going to have a similar experience to what we have had at other Westgate Resorts but it was not the case. So, it is not worth the investment. Thanks
Outstanding
105 Reviews