Gโuโeโsโtโ โUโsโeโr
June 3, 2024
We are currently at the Resort now and it has been a crazy time due to the CO, (Mario). I asked for a business card to get his name correct, however he refused to give me a card , and mentioned that "he is always there" so I don't need it. I will say that all of the employees, reception desk clerks, DJ, waiters and waitresses, bell guys etc. have been very nice. However, due to the CO who would not let our group of 8 ladies catch the Resort's Free Shuttle, we missed our Sunset Cruise and lost hundreds of dollars due to missing the boat. The reception lady advised me at 4pm to have my group of 8 ladies down to the lobby at 5:50pm, but when we arrived at 5:40pm the CO (Mario) advised that due to policy that our group of women were not allowed on the FREE shuttle, however we could pay for our transportation, which took over 20 minutes to arrive. I did spend about 15 minutes wasting time begging him to let us take the shuttle to arrive on time for our sunset cruise (like the lady at the reception desk advised), so that part was on me, but it was so disappointing that he would not honor what his employees told me. I spoke to a gentleman over the phone as well, who said that it was policy that 6 was the max number that could ride in the shuttle as a group. Furthermore, I will never stay at this resort ever again. However, while I am here I will continue to tip, have a great time and be courteous to the hard working employees, but I will never return and will advise my friends as well. I feel bad that I made the plans, and my friends lost money due to the CO not letting us use the free shuttle. If I would have known, I would have arranged our own transportation. I would like an apology from the CO and all our money back to make this right. Misrepresentation and discrimination is what I feel I have experienced from the CO at this Myconian Avaton Resort.