Guest User
September 10, 2022
Vanilla Sky arranges a shuttle to the airport that leaves at a scheduled time and from a scheduled place. Due to an accident on the road, we arrived at the shuttle pick up spot with only 5 minutes to spare, only to find that the shuttle has departed early. We paid a taxi to take us to the airport and, when we arrived, we raised the issue with airline representative. At first we were told that we were mistaken and the the shuttle never leaves early. When we presented the rep with proof in the form of timestamped Bolt reciepts, we were called liars. The rep then summoned the shuttle driver who yelled at us and again called us liars. If booking with this tour operator, I would advise taking into account their bad manners and deceitfulness.