Courtyard Montreal Laval

Well designed hotel with modern features and amenities. Staff is friendly and any issues are resolved quickly. Will recommend and stay here again.

We arrived during the heat wave on June 19th and departed on June 21st. Air Conditioning would not go below 24.5* celsius on the first evening we arrived, resulting in a sleepless night due to heat. I contacted the front desk in the morning to relay issues, and they sent up two technicians to "reset" the AC, which they said would take 1 hour. The gentleman spoke nothing to me, fiddled around for 30 minutes, and left, not one word spoken. I left for the day and returned that night; the room was sweltering hot. Seemed even warmer than before. Called the front desk once more and explained. The associate put me on hold and returned, stating they would move us to another room with assurance the room would be the "same". room was similar but without a tub, and included a stand-up shower, the previous room included a tub. AC was working so we settled. During the night we were robbed of sleep once more because there was a surging noice for 15 to 30 seconds, every 2 minutes of what sounded like a well pump or something mechanical surging that rang all night and the morning. check out that morning I brought it to the associate's attention stating they moved us from the 3rd floor to a new room on the 9th, she said "oh room #910" I had not informed her of the room # yet... she knew the exact room I was talking about, which led my wife to add, "So you've had complaints about that room before, obviously!" They intentionally put us in a previously complained about room. Last time Marriot!

Everything around the property is new and very accessible. You can find everything you need in 1 place.

New hotel with access to transit and shopping.The area was very safe,will stay again if we visit again,

Let me start off by saying the staff was absolutely amazing! I stay at a lot of hotels for work and the employees here were friendly, funny, and always willing to go above and beyond to help. The hotel is new, but not necessarily finished. There was a lot of construction still going on during my stay and unfortunately, I was located on the ninth floor, which is directly below the gym so there was a lot of noise above my room. Additionally, the bathroom didn’t have a fan so it got steamy quite quickly, and switches activated lights really confusing. Overall, this day was decent, but I think I just expected a bit more from a brand new hotel.

Confusing to find the entrance. Maybe have a mention when booking. Otherwise we enjoyed the establishment and the surroundings.

Hi I like to stay in that hotel but two things I did not like ( the parking and the breakfast) Thank you

They were super accommodating and polite. Details that I told them over the phone weeks prior were remembered.