Avalon Springs by Dream Resorts

It is with great sadness that I have to write this review… I have been coming to this resort for more than 10years and what I have experienced with my current vacation is just sadness. Please bring old Avalon back when we were all one big happy family no matter of race/color and each and everyone could enjoy.

Everything was top notch except sleeper couch was worn due to wear and tear. Staff friendly and helpful willing to go the extra mile. It's peaceful and the perfect place for a family getaway. Lots of things to do and convenient stores close by should you need anything

I am generally not keen to stay at Resorts, but this one really surprised me! First: the friendly staff. I have often visited places where the staff are friendly, but usually, you get the feeling that they were instructed to be nice to guests. Here it was not so. You picked up an a**osphere of joy and happiness with all staff all the time. This really made our stay so much more pleasant. Second: the facilities. So clean and spotless. What made this more amazing is that they just reopened after a devastating flood, and you can not see a trace of evidence of it. Finally the rates were more than fair for the good standards we experienced. Highly recommended!!!!

The customer service and people management skills of Avalon Springs is by far the worst we have ever experienced. 1. We booked a four night stay (17 to 21 April 2023), in the mountain chalets with its own private jacuzzi. Three of the nights the jacuzzi was not working (with boiling hot water), even after reporting the problem to the staff. 2. We specifically booked and paid for a chalet for six (6) adults, and received two bedrooms, for four adults. We were then forced to place and share a space for two adults on one single bed in one of the rooms and sleep very uncomfortably. The sleeper couch, which is clearly for the use of a small child, was provided for the other two adults. This sleeper couch does not even cover the legs of a teenager and the 1.75 meter long adult had to sleep on a couch that is not even 1 meter in length. The chalet next to us had no visitors for our entire stay, yet, the management could not think of providing an extra bed, even in the living area, just to provide some sort of comfort. 3. Prior to checking in, we raised our concerns with the reservations manager, who instead of prividing a solution to the problem, gave us an attitude and refused to cater to any need. 4. Upon check out we requested to speak to the general manager, Mr. Gavin Hatherley, who was on site on the day, but like a coward avoided speaking us, and has to date not responded to a single email. Furthermore, we have had contact with the reservations manager, Debbie Nel, and the front desk manager on the day. None could assist or provide any solutions to any problem. It is clear that absolutely NO ACCOUNTABILITY is taken from management at this resort, and judging by the trail of bad reviews on Trip Advisor, they do not care about customer service or comfort. I would never recommend this resort to anyone!

The attention to detail and absolute focus on guest needs are amazing! It is truly out of this world. A little miracle with nature's beauty, trail path to the cave in the mountain, absolute perfect pool temperatures (all pools different temperatures, so you will find one that is perfect for you), and amazing staff. Truly amazing, would definitely come back again, and would encourage anyone to go!

We had lunch at Cogmans restaurant, mushrooms awesome but hubby had the pasta alfredo. On the first bite he got a hair in his food,he notified the waitress who said it was one of the grills brushes hairs, which would od been fine if we didnt eat the pasta. Pasta taken off menu, but very disappointed

This was the best family retreat ever! Only two hours drive from Cape Town. Since the moment we arrived at Avalon Springs we received the warmest of warm welcomes. It was obvious to all of us that the Team at the Hotel enjoy their jobs. As we entered our very comfortable rooms our holiday started. We could not get into our swimming costumes quick enough. It was freezing cold outside and we chose to relax in the outside swimming pool with only our noses sticking out. Laughing and Talking nonstop. We were a group of 8 family members with the 78year old taking the lead. Dinner was a treat. Stunning menu choices and extremely well priced. Not one complaint over two evenings with 16 meals between our group. Breakfast was just as good. They catered for so many people with such a stunning variety of healthy as well as our favourite - fatty foods! As a family retreat, I cannot imagine a better venue. We were 3 generations together having fun until 22h30 in the outside pool. The inside pool area is just as nice, however we preferred outside. I would like to add that the youngsters (15, 17 & 26 years were hardly on their cell phones. That they mainly used to take photo's of the beautiful surroundings. This family will definitely be back.....THANK YOU.......

We planned a family getaway to Avalon Springs in June. Wow, we haven't been for a while so it was the first time we experienced the renovations done recently. The checkin and checkout process was as smooth and enjoyable as the cocktails served pool side. We were a group of 8 people and ate at the restaurant every night, food was great, well presented and really good value for money. The staff was on it and everyone got served hot meals at the same time, great for a chilli June winters evening. The pool facilities are world class, love the larger, elongated naturally heated pool, was great to hang around in and really be able to be have fun conversations with the family even if its in a public space. The kids loved the other pools and went on a hike to the grotto for the first time. What a Wonderfull weekend, felt like a weeks holiday crammed into a weekend, pretty sure the Natural Spring water has special healing powers.... LOL!

Dear Gavin Hathers, My elderly parents and I made a day trip yesterday as day visitors and elected to stay outside Avalon springs . I was disappointed at the false advertising of “hot springs” . 3 other unrelated families all presented to the office ti complain about the Luke warm pools. There was only one that was barely ok to get into due to the cold temperatures. We were instructed to (by ourselves) call maintenance. They arrived and said there’s nothing they can do. The office ladies said that since the new renervations everyone is complaining about the pool temperatures. I went to the hotel side to feel the temperature there and it was amazing! I feel that it is false advertising and you should correct your website to show clear differences in terms of what to expect. My parents could barely tolerate the cold and we left. I will be escalating this matter to consumer protection as even your own staff and from what I can judge - the previous posts reflect exactly the same. I don’t think it’s right to discriminate re how day visitors vs hotel guests are received. I even asked the front desk if I could pay for a night stay just to use the pools but given it was for 3 people this was not possible. I am still in Montague today and would appreciate if you would assist. I also had an extremely rude male person who gave me your details - incorrectly written and even declined to give me his name despite me asking for it multiple times. Dr K Rama 0718758637 Kari.rama01@gmail.com